Sign in with Microsoft
Sign in or create an account.
Select a different account.
You have multiple accounts
Choose the account you want to sign in with.


In a Microsoft Exchange Server 2013 environment, Exchange Web Services (EWS) impersonation fails, and you receive the following error message:

ServiceResponseException "Active Directory operation did not succeed. Try again later."

Additionally, some other cmdlets that use role assignments may fail with an error message that resembles the following:

Received a referral to ChildDomain when requesting CN=UserName,CN=Users,DC=ChildDomainName,DC=Domain,DC=com from
ServerName. You have specified the wrong server for this operation.

These issues occur if Exchange is installed in a child domain, and a custom write scope such as the CustomRecipientWriteScope or CustomAttribute1 parameter is specified in these operations.


To resolve this issue, install Cumulative Update 9 for Exchange Server 2013.


To work around this issue, do not use a custom write scope. Instead, let the scope apply to all mailboxes in the organization.

For example, run one of the following commands to remove the CustomRecipientWriteScope or CustomAttribute1 scope:

  • Set-ManagementRoleAssignment "UserName" -CustomRecipientWriteScope $null

  • Set-ManagementRoleAssignment "UserName" -CustomAttribute1 $null


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about how to configure Exchange Impersonation, go to the following Microsoft website:

How to configure Exchange Impersonation

Need more help?

Want more options?

Explore subscription benefits, browse training courses, learn how to secure your device, and more.

Communities help you ask and answer questions, give feedback, and hear from experts with rich knowledge.

Was this information helpful?

What affected your experience?
By pressing submit, your feedback will be used to improve Microsoft products and services. Your IT admin will be able to collect this data. Privacy Statement.

Thank you for your feedback!