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Service Update 103 for Microsoft Dynamics 365 9.1.0 is now available. This article describes the hotfixes and updates that are included in Service Update 103.

Starting October 5, 2019, we will enable the 2019 release wave 2 features (end user impacting only) across our global customer base. Your environment/organization will be updated during one of the maintenance windows over a weekend. For more information, click here.

Please note that our naming conventions have changed to clarify the link between the version number and service update.  For example, Service Update 103 will correspond to version number 103XX. Occasionally a Service Update will be canceled and all the associated fixes will be rolled into the next Service Update, thus Service Update numbers will not always increase incrementally.

As this release is deployed globally, we will continue to add fixes and the version number may change.  Check this article regularly as we continue to document fixes added to this release.


Update package

Version number

Service Update 103 for Microsoft Dynamics 365 9.1.0

To determine whether your organization had this update applied, check your Microsoft Dynamics 365 version number. Click the gear icon in the upper-right corner, and then click About.

Please note that an (*) at the end of a fix statement denotes that this repair item was incorporated into multiple service update releases.

Service Update 103 resolves the following issues:

Repaired Functionality

The following list details issues whose resolutions repair items in Dynamics that are not functioning.

Knowledge Management

  • New feedback records could not be created.

  • Note records could not be edited in the Entity Timeline.*

  • When all filters were cleared in using the Filters button, Voiceover did not announce the status "All filters are cleared".

  • When editing notes inline, clicking on text inputs with the mouse sent programming focus to that trusted language runtime's (TLR)'s expand/collapse control.*

  • When the Status Reason field's value was set to "Draft" instead of "Proposed", and a published KA article was then converted to a draft, the Status Reason displayed as "Proposed" instead of "Draft".

MidTier Services

  • Changes to the Relationship field in the business process flow (BPF) designer did not save.

  • When selecting a grid, Microsoft flows were not displayed under the Flow Command grid bar on the Activity homepage grid.


  • Search results did not display accounts containing custom account views.*

Platform Services

  • Entities with a logical name of "entityanalyticsconfig" and an object type code of "430" could not be created.*

  • Queue processing sometimes stalled.

  • Some instances unexpectedly exceeded their allocated storage after audit logs were flooded with recurring appointment entity updates.

  • The status bar hung when attempting to enter Offline mode.*

  • When sending an email to a Gmail account, the email's Subject line text changed to random characters.

  • When performing an account entity search in the sales hub that included an apostrophe, no records were found even if the records were present.


  • When navigating to the "?" symbol in the "Owner & From" fields in the "New Email" screen, Talkback unexpectedly announced "Button press double tap to activate".

  • Text wrapping in the Offline Status window wrapped as individual letters rather than as whole words.


  • When creating a case with a high priority and a Custom_date time field set to Today+7, the wrong warning time and failure time displayed in the SLA section.

Unified Interface

  • The flipswitch control's value could not be changed when the incoming raw value was null.

  • Ribbon customizations madde to the Opportunity homepage grid did not reflect on Unified Interface.

Error Messages, Exceptions, and Failures 

The following list details issues whose resolutions correct actions that produce errors, unhandled exceptions, or system or component failures.

Knowledge Management

  • New feedback records could not be created.

  • Note records could not be edited in the Entity Timeline.*

  • An error occurred when no title attributes were set correctly.

Platform Services

  • An exception occurred when syncing mailboxes ("ErrorInvalidSyncStateData").*

  • Creating a project resulted in an error ("Process action associated with this process is not activated.").


  • The card list was missing when an invalid card type was present.*

Unified Interface

  • An error occurred when running a report immediately after creating a record ("An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code.").

  • The wrong error message appeared when attempting to send email without valid email addresses.

Return to Release List

If you have any feedback on the release notes, please provide your thoughts here.

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