This issue intermittently occurs even if a Response Group Service (RGS) agent is still in the first call. 


To resolve this issue, install the June 2015 cumulative update 6.0.9319.55 for the Microsoft Skype for Business Server 2015 Response Group Service.

More Information

This issue occurs because Skype for Business cannot detect a successful call transfer in time. 

Need more help?

Expand your skills
Explore Training
Get new features first
Join Microsoft Insiders

Was this information helpful?

What affected your experience?

Thank you for your feedback!