Symptoms

SNA Manager displays "Status Unavailable" for a server that is currently active.

Cause

In certain, rare situations, this problem occurs because there is a deadlock in a shared memory area that prevents the SNA Manage Agent services from sending status updates to the SNA Manage Client process.

Resolution

Cumulative Update Information:

The fix that resolves this problem is included in the following cumulative updates for Host Integration Server:

Cumulative Update 3 for Host Integration Server 2016

Cumulative update package 5 for Host Integration Server 2013.

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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