You might see an error code in a dialog box if you’re having trouble installing Quick Assist. The error might be related to Microsoft Edge WebView2, which is required to use Quick Assist. Here are some error codes you might see along with a short description of the problem.
|
Error code |
General problem |
|---|---|
|
1001 |
General error not related to Microsoft Edge WebView2. |
|
1002 |
WebView2 can’t start or run. |
|
1003 |
WebView2 can’t be installed. |
|
1004 |
WebView2 can’t be updated due to a Group Policy setting. (Applies to original Quick Assist app—not the Store app version of Quick Assist.) |
Try the following steps in order to try to install Quick Assist and get it working properly.
1. Make sure Microsoft Edge is installed properly and up to date
Quick Assist uses the Microsoft Edge browser control. If your device has Microsoft Edge installed, then it’s likely that Quick Assist will run properly. If you have problems, the common troubleshooting tips here may help get Quick Assist working. See Troubleshooting tips for installing and updating Microsoft Edge.
After installing or updating Microsoft Edge, try opening Quick Assist again.
If Quick Assist doesn't run or you get an error message that Microsoft Edge WebView2 isn't installed, go to the next step.
2. Install Microsoft Edge WebView2
Microsoft Edge WebView2 is required to use Quick Assist. If you get an error message that WebView2 isn't installed when you try to open Quick Assist, download and install Microsoft Edge WebView2 from the Microsoft website.
Note: WebView2 should already be installed if your device is running Windows 11 or has Microsoft Edge.
After you've downloaded WebView2, try opening Quick Assist again.
