Note: We’ve changed the name of the Your Phone app to Microsoft Phone Link. In addition, the Your Phone Companion app for Android is now called Link to Windows. For more information, see Introducing Microsoft Phone Link and Link to Windows.

Make sure your PC and Android device are both nearby, turned on, and connected to the same Wi-Fi network. If you were able to set up the app but your content isn't syncing, our connection troubleshooting tips may help. 

If your issue isn't addressed below, try the Phone Link app troubleshooting page. 

How do I use and scan the QR code?

If you've started linking your devices from your PC, you'll be asked to scan a QR code during the setup process. When you receive the prompt for Is there a QR code on your PC?, tap it, and then select Allow to let the Link to Windows app take pictures and record videos. 

You can now use the Link to Windows app to scan the QR code.

My codes don't match, so I can't link my phone

For security reasons, too many failed attempts (more than 3) to match the codes on your PC and phone will automatically prevent you from linking your devices.

To try again, close and reopen the Phone Link app on your PC, and begin the setup process from there instead. You'll be prompted to accept permissions instead of matching codes to link your devices.

I don't have a Windows PC. Can I use the Phone Link app?

The Phone Link app is only available on PCs running Windows 10 or Windows 11.

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