Symptoms
When you print an image by using an XPS printer driver on a computer that is running Windows 8.1, Windows 8, Windows Server 2012 R2, Windows Server 2012, Windows 7 or Windows Server 2008 R2 unexpected white lines appear in the printed image.
Cause
This issue is caused by a margin error in the XPS-to-GDI converter (XGC) that executes conversions from floating point to integer.
Resolution
For Windows 8.1 and Windows Server 2012 R2
If you are using Windows 8.1 or Windows Server 2012 R2, to resolve this issue, install update rollup 2919394. For more information about how to obtain this update rollup package, click the following article number to go to the article in the Microsoft Knowledge Base:
2919394 Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 update rollup: February 2014
If you are using Windows 8, Windows Server 2012, Windows 7 or Windows Server 2008 R2, to resolve this issue, install this hotfix.A supported hotfix is now available from Microsoft. However, it is intended to correct only the problem that this article describes. Apply it only to systems that are experiencing this specific problem.To resolve this problem, contact Microsoft Customer Support Services to obtain the hotfix. For a complete list of Microsoft Customer Support Services telephone numbers and information about support costs, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=supportNote In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
PrerequisitesTo apply this hotfix, you must be running Windows 8, Windows Server 2012, Windows 7 Service Pact 1 (SP1) or Windows Server 2008 R2 SP1. For more information about how to obtain a Windows 7 or Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2
Registry informationTo apply this hotfix, you do not have to make any changes to the registry.
Restart requirementYou do not have to restart the computer after you apply this hotfix.
Hotfix replacement informationThis hotfix does not replace a previously released hotfix.
File information
The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows RT, Windows 8 and Windows Server 2012 file information notes
Important Windows 8 hotfixes and Windows Server 2012 hotfixes are included in the same packages. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
-
The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
Version
Product
Milestone
Service branch
6.2.920 0.16xxx
Windows RT, Windows 8 and Windows Server 2012
RTM
GDR
6.2.920 0.20xxx
Windows RT, Windows 8 and Windows Server 2012
RTM
LDR
-
The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows RT, Windows 8 and Windows Server 2012" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For Windows RT
|
File name |
File version |
File size |
Date |
Time |
Platform |
|---|---|---|---|---|---|
|
Xpsgdiconverter.dll |
6.2.9200.16789 |
385,536 |
02-Jan-2014 |
23:28 |
Not Applicable |
For all supported x86-based versions of Windows 8
|
File name |
File version |
File size |
Date |
Time |
Platform |
|---|---|---|---|---|---|
|
Xpsgdiconverter.dll |
6.2.9200.16789 |
365,568 |
02-Jan-2014 |
23:35 |
x86 |
|
Xpsgdiconverter.dll |
6.2.9200.20907 |
365,568 |
03-Jan-2014 |
05:46 |
x86 |
For all supported x64-based versions of Windows 8 and of Windows Server 2012
|
File name |
File version |
File size |
Date |
Time |
Platform |
|---|---|---|---|---|---|
|
Xpsgdiconverter.dll |
6.2.9200.16789 |
523,264 |
02-Jan-2014 |
23:32 |
x64 |
|
Xpsgdiconverter.dll |
6.2.9200.20907 |
523,264 |
03-Jan-2014 |
05:53 |
x64 |
Windows 7 and Windows Server 2008 R2 file information notes
Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
-
The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
Version
Product
Milestone
Service branch
6.1.760Â 1.16xxx
Windows 7 and Windows Server 2008 R2
SP1
GDR
6.1.760 1.20xxx
Windows 7 and Windows Server 2008 R2
SP1
LDR
-
The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 7 and for Windows Server 2008 R2" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
|
File name |
File version |
File size |
Date |
Time |
Platform |
|---|---|---|---|---|---|
|
Xpsgdiconverter.dll |
6.2.9200.16789 |
365,568 |
04-Feb-2014 |
02:04 |
x86 |
|
Xpsgdiconverter.dll |
6.2.9200.20928 |
366,592 |
05-Feb-2014 |
02:04 |
x86 |
For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
|
File name |
File version |
File size |
Date |
Time |
Platform |
|---|---|---|---|---|---|
|
Xpsgdiconverter.dll |
6.2.9200.16789 |
523,776 |
04-Feb-2014 |
02:32 |
x64 |
|
Xpsgdiconverter.dll |
6.2.9200.20928 |
525,312 |
05-Feb-2014 |
02:42 |
x64 |
|
Xpsgdiconverter.dll |
6.2.9200.16789 |
365,568 |
04-Feb-2014 |
02:04 |
x86 |
|
Xpsgdiconverter.dll |
6.2.9200.20928 |
366,592 |
05-Feb-2014 |
02:04 |
x86 |
Status
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
More Information
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
Additional file information for Windows RT, Windows Server 8 and Windows Server 2012
Additional files for Windows RT
|
File name |
Arm_cb1257551913aab4a13b450822060b1b_31bf3856ad364e35_6.2.9200.16789_none_3c5a61191fb54452.manifest |
|
File version |
Not Applicable |
|
File size |
713 |
|
Date (UTC) |
03-Jan-2014 |
|
Time (UTC) |
18:32 |
|
Platform |
Not Applicable |
|
File name |
Arm_microsoft-windows-c..ent-xpsgdiconverter_31bf3856ad364e35_6.2.9200.16789_none_0f9efcccbcb01e5f.manifest |
|
File version |
Not Applicable |
|
File size |
2,522 |
|
Date (UTC) |
03-Jan-2014 |
|
Time (UTC) |
02:15 |
|
Platform |
Not Applicable |
Additional files for all supported x86-based versions of Windows 8
|
File name |
X86_microsoft-windows-c..ent-xpsgdiconverter_31bf3856ad364e35_6.2.9200.16789_none_0f9c8a74bcb2ff99.manifest |
|
File version |
Not Applicable |
|
File size |
2,522 |
|
Date (UTC) |
03-Jan-2014 |
|
Time (UTC) |
00:39 |
|
Platform |
Not Applicable |
|
File name |
X86_microsoft-windows-c..ent-xpsgdiconverter_31bf3856ad364e35_6.2.9200.20907_none_107aa7f1d5918a54.manifest |
|
File version |
Not Applicable |
|
File size |
2,522 |
|
Date (UTC) |
03-Jan-2014 |
|
Time (UTC) |
06:47 |
|
Platform |
Not Applicable |
Additional files for all supported x64-based versions of Windows 8 and of Windows Server 2012
|
File name |
Amd64_microsoft-windows-c..ent-xpsgdiconverter_31bf3856ad364e35_6.2.9200.16789_none_6bbb25f8751070cf.manifest |
|
File version |
Not Applicable |
|
File size |
2,524 |
|
Date (UTC) |
03-Jan-2014 |
|
Time (UTC) |
03:04 |
|
Platform |
Not Applicable |
|
File name |
Amd64_microsoft-windows-c..ent-xpsgdiconverter_31bf3856ad364e35_6.2.9200.20907_none_6c9943758deefb8a.manifest |
|
File version |
Not Applicable |
|
File size |
2,524 |
|
Date (UTC) |
03-Jan-2014 |
|
Time (UTC) |
08:38 |
|
Platform |
Not Applicable |
Additional file information for Windows 7 and for Windows Server 2008 R2
Additional files for all supported x86-based versions of Windows 7
|
File property |
Value |
|---|---|
|
File name |
Update.mum |
|
File version |
Not applicable |
|
File size |
1,448 |
|
Date (UTC) |
05-Feb-2014 |
|
Time (UTC) |
11:57 |
|
Platform |
Not applicable |
|
File name |
X86_6d67e4d241e705a5512f832be1ccab0e_31bf3856ad364e35_7.1.7601.22590_none_33b2ce04cc24178a.manifest |
|
File version |
Not applicable |
|
File size |
713 |
|
Date (UTC) |
05-Feb-2014 |
|
Time (UTC) |
11:57 |
|
Platform |
Not applicable |
|
File name |
X86_b1975d694af9ebef1a84678608640c5f_31bf3856ad364e35_7.1.7601.18386_none_0155421cbbfa3aa1.manifest |
|
File version |
Not applicable |
|
File size |
713 |
|
Date (UTC) |
05-Feb-2014 |
|
Time (UTC) |
11:57 |
|
Platform |
Not applicable |
|
File name |
X86_microsoft-windows-c..ent-xpsgdiconverter_31bf3856ad364e35_7.1.7601.18386_none_061a9246d4b09efb.manifest |
|
File version |
Not applicable |
|
File size |
2,588 |
|
Date (UTC) |
04-Feb-2014 |
|
Time (UTC) |
02:33 |
|
Platform |
Not applicable |
|
File name |
X86_microsoft-windows-c..ent-xpsgdiconverter_31bf3856ad364e35_7.1.7601.22590_none_06935f4feddbbfd3.manifest |
|
File version |
Not applicable |
|
File size |
2,588 |
|
Date (UTC) |
05-Feb-2014 |
|
Time (UTC) |
02:33 |
|
Platform |
Not applicable |
Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
|
File property |
Value |
|---|---|
|
File name |
Amd64_355c9da68094aea35908f742329c1d42_31bf3856ad364e35_7.1.7601.18386_none_3ad69a29efcc0bf9.manifest |
|
File version |
Not applicable |
|
File size |
1,074 |
|
Date (UTC) |
05-Feb-2014 |
|
Time (UTC) |
11:57 |
|
Platform |
Not applicable |
|
File name |
Amd64_e613005f49bf8818b37e1c469ebf8757_31bf3856ad364e35_7.1.7601.22590_none_f3a9065fb5bc277d.manifest |
|
File version |
Not applicable |
|
File size |
1,074 |
|
Date (UTC) |
05-Feb-2014 |
|
Time (UTC) |
11:57 |
|
Platform |
Not applicable |
|
File name |
Amd64_microsoft-windows-c..ent-xpsgdiconverter_31bf3856ad364e35_7.1.7601.18386_none_62392dca8d0e1031.manifest |
|
File version |
Not applicable |
|
File size |
2,590 |
|
Date (UTC) |
04-Feb-2014 |
|
Time (UTC) |
03:02 |
|
Platform |
Not applicable |
|
File name |
Amd64_microsoft-windows-c..ent-xpsgdiconverter_31bf3856ad364e35_7.1.7601.22590_none_62b1fad3a6393109.manifest |
|
File version |
Not applicable |
|
File size |
2,590 |
|
Date (UTC) |
05-Feb-2014 |
|
Time (UTC) |
03:10 |
|
Platform |
Not applicable |
|
File name |
Update.mum |
|
File version |
Not applicable |
|
File size |
1,456 |
|
Date (UTC) |
05-Feb-2014 |
|
Time (UTC) |
11:57 |
|
Platform |
Not applicable |
|
File name |
X86_microsoft-windows-c..ent-xpsgdiconverter_31bf3856ad364e35_7.1.7601.18386_none_061a9246d4b09efb.manifest |
|
File version |
Not applicable |
|
File size |
2,588 |
|
Date (UTC) |
04-Feb-2014 |
|
Time (UTC) |
02:33 |
|
Platform |
Not applicable |
|
File name |
X86_microsoft-windows-c..ent-xpsgdiconverter_31bf3856ad364e35_7.1.7601.22590_none_06935f4feddbbfd3.manifest |
|
File version |
Not applicable |
|
File size |
2,588 |
|
Date (UTC) |
05-Feb-2014 |
|
Time (UTC) |
02:33 |
|
Platform |
Not applicable |
