Symptoms
When you start Microsoft Office Outlook or when you click a Microsoft Dynamics CRM folder in Outlook, you are prompted to enter your user name and password multiple times. This symptom occurs on a Windows Vista-based computer.
Cause
This problem occurs because the value of the following registry subkey is removed by a Microsoft Dynamics CRM add-in:
HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_SUBDOWNLOAD_LOCKDOWN\outlook.exeNote The correct value of the subkey is zero.
Resolution
This problem is fixed in the latest cumulative update rollup for Microsoft Dynamics CRM 4.0. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
949256 Microsoft Dynamics CRM 4.0 updates and hotfixes
Status
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
More Information
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
892666 You are prompted for your user name and password when you open Microsoft CRM or when you open Microsoft CRM client for Microsoft Office Outlook
More Information
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updatesFor more information about Microsoft Business Solutions CRM software hotfix and update package terminology, click the following article number to view the article in the Microsoft Knowledge Base:
887283 Microsoft Business Solutions CRM software hotfix and update package naming standards
