This article applies to Microsoft Dynamics NAV for all countries and all language locales.

Symptoms

You can create more than one inventory picks for a sales order unexpectedly in Microsoft Dynamics NAV 2009 Service Pack 1 (SP1) if the value of the Shipping Advice field in the sales order is Complete. In this situation, you cannot post any of the inventory picks that are created.

Resolution

Hotfix information

A supported hotfix is now available from Microsoft. However, it is only intended to correct the problem that is described in this article. Apply it only to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Dynamics NAV service pack or the next Microsoft Dynamics NAV version that contains this hotfix.

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Technical Support Professional for Microsoft Dynamics and related products determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.



Installation information

Microsoft provides programming examples for illustration only, without warranty either expressed or implied. This includes, but is not limited to, the implied warranties of merchantability or fitness for a particular purpose. This article assumes that you are familiar with the programming language that is being demonstrated and with the tools that are used to create and to debug procedures. Microsoft support engineers can help explain the functionality of a particular procedure, but they will not modify these examples to provide added functionality or construct procedures to meet your specific requirements.

Note Before you install this hotfix, verify that all Microsoft Navision client users are logged off the system. This includes Microsoft Navision Application Services (NAS) client users. You should be the only client user who is logged on when you implement this hotfix.

To implement this hotfix, you must have a developer license.

We recommend that the user account in the Windows Logins window or in the Database Logins window be assigned the "SUPER" role ID. If the user account cannot be assigned the "SUPER" role ID, you must verify that the user account has the following permissions:

  • The Modify permission for the object that you will be changing.

  • The Execute permission for the System Object ID 5210 object and for the System Object ID 9015 object.



Note You do not have to have rights to the data stores unless you have to perform data repair.

Code changes

Note Always test code fixes in a controlled environment before you apply the fixes to your production computers.
To resolve this problem, follow these steps:

  1. Change the fields in the Sales Line table (37) as follow:
    Existing code

    ...

    CALCFIELDS("Reserved Qty. (Base)");

    TESTFIELD("Reserved Qty. (Base)",0);

    IF Type = Type::Item THEN

    WhseValidateSourceLine.SalesLineVerifyChange(Rec,xRec);

    END;

    TESTFIELD("Qty. Shipped Not Invoiced",0);

    TESTFIELD("Quantity Shipped",0);

    TESTFIELD("Shipment No.",'');



    TESTFIELD("Prepmt. Amt. Inv.",0);
    ...

    Replacement code

    ...

    CALCFIELDS("Reserved Qty. (Base)");

    TESTFIELD("Reserved Qty. (Base)",0);

    IF Type = Type::Item THEN

    WhseValidateSourceLine.SalesLineVerifyChange(Rec,xRec);

    END;

    //Add the following lines.
    IF Type = Type::Item THEN

    CheckWhseActivityExists;
    //End of the lines.

    TESTFIELD("Qty. Shipped Not Invoiced",0);

    TESTFIELD("Quantity Shipped",0);

    TESTFIELD("Shipment No.",'');



    TESTFIELD("Prepmt. Amt. Inv.",0);
    ...
  2. Change the global variables in the Sales Line table (37) as follow:
    Existing code

    ...
    Text046@1105 : TextConst 'ENU=You cannot return more than the %1 units that you have shipped for %2 %3.';

    Text047@1106 : TextConst 'ENU=must be positive when %1 is not 0.';

    TrackingBlocked@1107 : Boolean;

    Text048@1108 : TextConst 'ENU=You cannot use item tracking on a %1 created from a %2.';

    Text049@1139 : TextConst 'ENU=cannot be %1.';


    PROCEDURE InitOutstanding@16();

    BEGIN

    IF "Document Type" IN ["Document Type"::"Return Order","Document Type"::"Credit Memo"] THEN BEGIN

    "Outstanding Quantity" := Quantity - "Return Qty. Received";
    ...

    Replacement code

    ...
    Text046@1105 : TextConst 'ENU=You cannot return more than the %1 units that you have shipped for %2 %3.';

    Text047@1106 : TextConst 'ENU=must be positive when %1 is not 0.';

    TrackingBlocked@1107 : Boolean;

    Text048@1108 : TextConst 'ENU=You cannot use item tracking on a %1 created from a %2.';

    Text049@1139 : TextConst 'ENU=cannot be %1.';

    //Add the following line.
    Text052@1022 : TextConst 'ENU=Because the value of the %1 field is %2, and warehouse activities exist, you cannot add a new item to this order. You can either change the %3 field to Partial or delete the warehouse activities.';


    PROCEDURE InitOutstanding@16();

    BEGIN

    IF "Document Type" IN ["Document Type"::"Return Order","Document Type"::"Credit Memo"] THEN BEGIN

    "Outstanding Quantity" := Quantity - "Return Qty. Received";
    ...
  3. Change the code in the CheckWhseActivityExists function in the Sales Line table (37) as follow:
    Existing code

    ...
    IF "Qty. to Invoice" = 0 THEN

    EXIT(TRUE);

    EXIT(FALSE);

    END;



    BEGIN

    END.

    }

    }
    ...

    Replacement code

    ...
    IF "Qty. to Invoice" = 0 THEN

    EXIT(TRUE);

    EXIT(FALSE);

    END;


    //Add the following lines.
    PROCEDURE CheckWhseActivityExists@1011();

    VAR

    WhseActivityLine@1019 : Record 5767;

    BEGIN

    IF SalesHeader."Shipping Advice" = SalesHeader."Shipping Advice"::Complete THEN BEGIN

    WhseActivityLine.RESET;

    WhseActivityLine.SETCURRENTKEY("Source Type","Source Subtype","Source No.","Source Line No.","Source Subline No.");

    WhseActivityLine.SETRANGE("Source Type",DATABASE::"Sales Line");

    WhseActivityLine.SETRANGE("Source Subtype","Document Type");

    WhseActivityLine.SETRANGE("Source No.","Document No.");

    IF "Document Type" = "Document Type"::Order THEN

    WhseActivityLine.SETRANGE("Source Document",WhseActivityLine."Source Document"::"Sales Order");

    IF "Document Type" = "Document Type"::"Return Order" THEN

    WhseActivityLine.SETRANGE("Source Document",WhseActivityLine."Source Document"::"Sales Return Order");

    IF NOT WhseActivityLine.ISEMPTY THEN

    ERROR(Text052,SalesHeader.FIELDCAPTION("Shipping Advice"),SalesHeader."Shipping Advice",SalesHeader.FIELDCAPTION("Shipping Advice"));

    END;

    END;
    //End of the lines.


    BEGIN

    END.

    }

    }
    ...

Prerequisites

You must have Microsoft Dynamics NAV 2009 Service Pack 1 installed to apply this hotfix.

Removal information

You cannot remove this hotfix.

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

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