Symptoms
When you try to save a new file in Microsoft Office Word 2007, the file is not saved. Additionally, you receive an error message that states that you do not have sufficient rights to perform the operation.
Cause
This issue may occur if you are using an incompatible version of Hewlett-Packard Credential Manager for ProtectTools. For example, this issue is known to occur with version 1.00D of Hewlett-Packard Credential Manager for ProtectTools.
Resolution
To resolve this issue, update the version of Hewlett-Packard Credential Manager for ProtectTools that is installed on the computer to version 1.00J or a later version of this program.
For more information about how to obtain the appropriate version of Hewlett-Packard Credential Manager for ProtectTools, visit the following Hewlett-Packard Web site, and search for "Credential Manager for ProtectTools":
http://www.hp.comMicrosoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
More Information
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
