"Cannot load management console" error when you try to run the TPM Management console

This article provides solutions to fix an error that occurs when you try to run the TPM Management console in Windows 10.

Applies to:   Windows 10, version 1809
Original KB number:   4026023

Symptoms

Assume that you disable or clear the Trusted Platform Module (TPM) through the BIOS settings on a Windows 10, version 1703-based, or a Windows 10, version 1809-based device. When you try to run the TPM Management console (TPM.msc), you receive the following error message: Cannot load management console.

Resolution

To fix this issue, use one of the following methods, depending on the situation:

Method 1: TPM is cleared in BIOS

If the TPM is cleared through the BIOS settings, close and then restart the TPM Management console (TPM.msc) again.

Method 2: TPM is disabled in BIOS

If the TPM is disabled through the BIOS settings, you have to re-enable it in BIOS or run the following Windows PowerShell command as an administrator:

$tpm = gwmi -n root\cimv2\security\microsofttpm win32_tpm
$tpm.SetPhysicalPresenceRequest(6)

Status

Microsoft is researching this problem and will post more information in this article when the information becomes available.

References

For more information, see the following Windows Dev Center article: SetPhysicalPresenceRequest method of the Win32_Tpm class

Data collection

If you need assistance from Microsoft support, we recommend you collect the information by following the steps mentioned in Gather information by using TSS for deployment-related issues.