Microsoft support lifecycle policy

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The Microsoft Support Lifecycle policy applies to most products currently available through retail purchase or volume licensing. Microsoft’s current policies, detailed below, offer a minimum of:

  • 10 years of support (a minimum of 5 years Mainstream Support and a minimum of 5 years Extended Support) at the supported service pack level for Business, Developer, and Desktop Operating System products
  • A minimum 5 years Mainstream Support at the supported service pack level for Consumer and Multimedia products
  • Microsoft is committed to providing products with improved security. Our long-term goal is to remove security vulnerabilities from all our products before they are released. To realize the dream of Trustworthy Computing is a key element of our vision. Although we strive to remove vulnerabilities during development, software vulnerabilities remain a fact today and we must be prepared to respond when they are discovered.  Microsoft advises customers to install the latest product releases, security updates, and service packs to remain as secure as possible. For the latest information on security updates, please visit our TechNet Library. Older products, may not meet today’s more demanding security requirements. Microsoft may be unable to provide security updates for older products.

Phases of the Support Lifecycle for Business, Developer, Consumer and Multimedia Software

 Type of supportMainstream support phaseExtended support phaseSelf-help online support
Request to change product design and features Available Not AvailableNote4
Security updates Available AvailableNote4
Non-security updates Available
  • Only available with Extended Hotfix Support
  • Not available for Desktop Operating System consumer products
Note4
Complimentary support1 included with license, licensing program2 or other no-charge support programs Available Not Available3Note4
Paid-support (including pay-per-incident Premier and Essential Support) Available AvailableNote4
    

*Please Note: Microsoft’s Support Lifecycle Policy does not apply to all products. To see the specific support start and end dates by applicable product, you can search the Support Lifecycle Product Database.

Refers to phone support and online support options.
2 For example, support incidents acquired through the Software Assurance program for server products. 
3 Limited complimentary support may be available (varies by product).
Access to freely available online content, such as Knowledge Base articles, online product information, and online support webcasts

Mainstream Support

Mainstream Support is the first phase of the product support lifecycle.
At the supported service pack level, Mainstream Support for software products includes:
  • Incident support (no-charge incident support, paid incident support, support charged on an hourly basis, support for warranty claims)
  • Security update support
  • The ability to request non-security updates
Please note:
Enrollment in a maintenance program may be required to receive these benefits for certain products

Extended Support

The Extended Support phase follows Mainstream Support for Business, Developer, and Desktop Operating System products.
At the supported service pack level, Extended Support includes:
  • Paid support4
  • Security update support at no additional cost
  • Non-security related updates support requires Extended Hotfix Support to be purchased (per-fix fees also apply).5
    Extended Hotfix Support is not available for Desktop Operating System consumer products. More details are available here.
Please note:
  • Microsoft will not accept requests for warranty support, design changes, or new features during the Extended Support phase
  • Extended Support is not available for Consumer, Consumer Hardware, or Multimedia products
  • Enrollment in a maintenance program may be required to receive these benefits for certain products
4 Limited complimentary support may be available (varies by product).

5 Microsoft Support Lifecycle policy permits the creation and broad distribution of certain non-security updates during the Extended Support phase. For example, it may be necessary to provide a non-security update that enables continued connectivity and servicing through the Automatic Update or Windows Server Update Service.

Self-Help Online Support

Self-Help Online Support is available throughout a product's lifecycle and for a minimum of 12 months after the product reaches the end of its support. Microsoft online Knowledge Base articles, FAQs, troubleshooting tools, and other resources, are provided to help customers resolve common issues.

Please note:
  • Enrollment in a maintenance program may be required to receive these benefits for certain products

 

The information on this page is subject to the Microsoft Policy Disclaimer and Change Notice. Return to this site periodically to review any such changes.
 

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Article ID: 14085 - Last Review: Aug 31, 2016 - Revision: 31

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