You must have the Microsoft Save as PDF or XPS add-in for 2007 Microsoft Office

Applies to: Dynamics GP 2010Dynamics GP 2013Microsoft Dynamics GP 2015

Symptom


When trying to send a SOP Invoice via email in Microsoft Dynamics GP the user is getting the following message:


"You must have the Microsoft Save as PDF or XPS add-in for 2007 Microsoft Office to send documents."
 

Cause


Various causes, but typically, the install of Microsoft Office was not complete.  

Resolution


Review the below to troubleshoot this issue:
 
  • Run a Repair for Microsoft Office
  • Uninstall/reinstall Microsoft Office
  • Make sure the user has Admin rights to the %temp% folder.
  • Text boxes inserted on the template. Click HERE for more information.
  • Go to Administration | Setup | Company | E-mail Settings and select all the File Formats. (Mark DOCX, HTML, PDF and XPS.)   If you select a different format, does it work?
  • If you switch to the canned version of the report, does it email?
  • Make sure the dll version of the Word Add-In is up to date for Office 2007.  (Go to the AddIns folder in the Dynamics GP code folder and view Microsoft.Dynamics.GPBusinessIntelligence.TemplateProcessing.dll and Microsoft.Dynamics.GP.BusinessIntelligence.Office.dll )
  • Go to C:\\Windows\assembly and make sure the Microsoft.Office.Interop.Word.dll file is installed.  Click HERE for more information. 
  • A field may exist on the Word template that is not in Report Writer.
  • Install all Microsoft Office updates
  • The dynamics.dic may be damaged.  Reinstall Dynamics GP