Another way to determine if this article applies is if the problem is corrected even temporarily by deleting the ClickOnce File Cache. See the More Information section.
- An incomplete System Restore that restores only the files but not the user profile. The registry key HKEY_CURRENT_USER\Software\Classes\Software\Microsoft\Windows\CurrentVersion\Deployment\SideBySide\2.0 should be in the same state as the files in the following folders
- Windows XP
- Windows Vista and later
- Roaming Profiles are not supported for the same reason; the potential of the files not matching the registry data. See KB 2571899, http://support.microsoft.com/kb/2571899
- Ungraceful operating system shutdowns such as a power failure.
- Ungraceful log off such as powering off machine rather than logging off or shutting down.
Microsoft continues to look into these failures and will update this article as new information becomes available. The mitigation for these issues continues to be
- Attempt to uninstall the application from Add and Remove Programs (ARP, Windows XP) or Programs and Features (Windows Vista and later operating systems).
- If the program does not uninstall successfully, see the More Information section on deleting the ClickOnce File Cache.
- Verify the issue matches the symtoms listed in this article.
- Submit a Connect bug. (Microsoft Support will not handle this particular issue. The Microsoft ClickOnce Product Team will address the Connect bugs). See the More Information section for the Connect bug portal.
- Forum support is available at http://social.msdn.microsoft.com/Forums/en-AU/winformssetup/threads, see Microsoft Developer Network > Forums Home > Windows Forms Forums > ClickOnce and Setup & Deployment Projects.
Windows XP and Server 2003 - %userprofile%\Local Settings\Apps\2.0\*.*
Windows Vista and Server 2008 and later - %userprofile%\AppData\Local\Apps\2.0\*.*
Deleting these files will clear the information for all installed ClickOnce applications. They will re-install the next time their shortcut or URLs are used.
It is not necessary to delete the registry data. For reference the ClickOnce registry data is located in HKEY_CURRENT_USER\Software\Classes\Software\Microsoft\Windows\CurrentVersion\Deployment\SideBySide\2.0.
The Connect Portal is https://connect.microsoft.com/. When submitting a bug for this issue include the error log. Attach the registry export and ClickOnce file cache.
XP -> %userprofile%\Local Settings\Apps\2.0\*.*
Vista+ -> %userprofile%\AppData\Local\Apps\2.0\*.*
Include ClickOnce Store Corruption in your bug title.
Article ID: 2713442 - Last Review: Jul 13, 2012 - Revision: 1