Stop error 0x113 if you use Intel and AMD graphics adapters on a Windows 8.1-based computer

Applies to: Windows 8.1 EnterpriseWindows 8.1 ProWindows 8.1

Symptoms



Assume that you have a Windows 8.1-based computer that has a hybrid graphics configuration that uses both Intel and AMD graphics adapters. In this situation, the computer occasionally crashes when it tries to resume from standby, and you receive the following error message:
Bug Check 0x113 (VIDEO_DXGKRNL_FATAL_ERROR)

Cause


This issue occurs because the AMD driver does not support Runtime Power Management (RTPM), but the Intel driver does support RTPM.

Workaround


To work around this issue, disable RTPM in the Intel driver. To do this, click the Fix it button or link. Then, click Run in the File Download dialog box, and then follow the steps in the Fix it wizard.

Important We recommend that you restart your computer immediately after you complete the Fix it wizard. The changes that are made by the wizard will not take effect until after a restart. If your system crashes before the restart, you have to rerun the Fix it wizard again.




Status


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.