Unable to open records after upgrade to Dynamics 365 (version 8.2)
This article provides a resolution for the issue that you can't open records after upgrade to Microsoft Dynamics 365 (version 8.2).
Applies to: Microsoft Dynamics CRM
Original KB number: 4021546
After you upgrade to Microsoft Dynamics 365 (version 8.2), users see the following message when attempting to open records:
Requesting data from Dynamics 365
Microsoft is investigating the cause of this issue.
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Instead of the message Requesting data from Dynamics 365, you may encounter a script error report. If you select to show the details, the details section includes the following information:
<ScriptErrorDetails> <Message>Cannot read property 'indexOf' of null</Message> <Line>0</Line> <URL>/form/page.aspx?lcid=1033&themeId=f499443d-2082-4938-8842-e7ee62de9a23&tstamp=516018&updateTimeStamp=636282175432024213&userts=131376974756230385&ver=1414106529#etc=1&extraqs=%3f_gridType%3d1%26etc%3d1%26id%3d%257b1C1A06B8-9C2A-E711-811A-480FCFEB3AB1%257d%26rskey%3d%257b00000000-0000-0000-00AA-000010001001%257d&pagemode=iframe&pagetype=entityrecord&rskey=%7b00000000-0000-0000-00AA-000010001001%7d&counter=1493225782146</URL> <PageURL>/form/page.aspx?lcid=1033</PageURL> <Function>SendMessageToPageManager(message)</Function> <FunctionRaw>function SendMessageToPageManager(message){try{window.parent.Mscrm.TurboForm.Control.CustomScriptsManager.processMessage(message);}catch(e){parent.Mscrm.CrmDebug.fail("Exception encountered processing message: " + message);parent.catchError(e.mes</FunctionRaw> <CallStack> <Function>SendMessageToPageManager(message)</Function> <Function>RunHandlerInternal(method,parameters,executionContext,executeIfAvailableOnly)</Function> <Function>RunHandlers()</Function> <Function>OnScriptTagLoaded(url)</Function> <Function>anonymous(){OnScriptTagLoaded(url);}</Function> </CallStack> </ScriptErrorDetails>