Unable to open records after upgrade to Dynamics 365 (version 8.2)

Van toepassing: Dynamics CRM

Symptom


After you upgrade to Dynamics 365 (version 8.2), users see the following message when attempting to open records:

"Requesting data from Dynamics 365"

Cause


Microsoft is investigating the cause of this issue. 

Resolution


Clear your web browser cache. 

Internet Explorer

For information about how to clear the Internet Explorer history and cache, see View and delete your browsing history in Internet Explorer

Chrome

For information about how to clear browsing data in Google Chrome, see Clear browsing data.

More Information


Instead of the message "Requesting data from Dynamics 365", you may encounter a script error report.  If you click to show the details, the details section includes the following information:


<ScriptErrorDetails>   <Message>Cannot read property 'indexOf' of null</Message>   <Line>0</Line>   <URL>/form/page.aspx?lcid=1033&themeId=f499443d-2082-4938-8842-e7ee62de9a23&tstamp=516018&updateTimeStamp=636282175432024213&userts=131376974756230385&ver=1414106529#etc=1&extraqs=%3f_gridType%3d1%26etc%3d1%26id%3d%257b1C1A06B8-9C2A-E711-811A-480FCFEB3AB1%257d%26rskey%3d%257b00000000-0000-0000-00AA-000010001001%257d&pagemode=iframe&pagetype=entityrecord&rskey=%7b00000000-0000-0000-00AA-000010001001%7d&counter=1493225782146</URL>   <PageURL>/form/page.aspx?lcid=1033</PageURL>   <Function>SendMessageToPageManager(message)</Function>   <FunctionRaw>function SendMessageToPageManager(message){try{window.parent.Mscrm.TurboForm.Control.CustomScriptsManager.processMessage(message);}catch(e){parent.Mscrm.CrmDebug.fail("Exception encountered processing message: " + message);parent.catchError(e.mes</FunctionRaw>   <CallStack>    <Function>SendMessageToPageManager(message)</Function>    <Function>RunHandlerInternal(method,parameters,executionContext,executeIfAvailableOnly)</Function>    <Function>RunHandlers()</Function>    <Function>OnScriptTagLoaded(url)</Function>    <Function>anonymous(){OnScriptTagLoaded(url);}</Function>   </CallStack>  </ScriptErrorDetails>