Microsoft Azure Recovery Services Agent System State backup failure (error ID 8007007B)
Article
This article describes the symptoms and resolution for an error that occurs when you back up System State by using the Microsoft Azure Recovery Services (MARS) Agent.
Original product version: Azure Backup Original KB number: 4053355
Symptoms
One of the following error messages appears on the Errors tab of the Job Details dialog box that corresponds to a failed System State backup job on the Microsoft Azure Recovery Services Agent console.
Unable to perform the operation as Windows Server Backup job failed with error message: None of the items included in backup were backed up. Detailed error : The filename, directory name or volume label syntax is incorrect HResult: 80780049 DetailedHResult: 8007007B Goto https://go.microsoft.com/fwlink/?linkid=847810 to fix this. (0x1873D)
Windows Server failed to take system state backup because a system writer reported an invalid path. Windows Server Backup error message: The filename, directory name or volume label syntax is incorrect HResult: 80780049 DetailedHResult: 8007007B Goto https://go.microsoft.com/fwlink/?linkid=859092 to fix this. (0x18770)
When you click WSB Failure Logs, a file opens that contains an error message that resembles the following:
Error in backup of Systemroot_pathduring enumerate: Error [0x8007007b] The filename, directory name, or volume label syntax is incorrect.
Cause
This error occurs when the file specification that is required for enumerating files that must be backed up as part of the Windows Server System State is updated incorrectly.
Resolution
Warning
Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall the operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.
To make sure that the file specification is updated, follow these steps:
In the file that opens when you click WSB Failure Logs, verify that the Systemroot_path is correct. For example, Systemroot_path in the following error message should resemble C:\Windows\\systemroot\:
Error in backup of c:\windows\systemroot\ during enumerate: Error [0x8007007b] The filename, directory name, or volume label syntax is incorrect.
Run the following command at an elevated command prompt:
diskshadow /l Output_File_Path
Note
The Output_File_Path placeholder should resemble C:\outputfilepath.txt.
Type the following commands at a DISKSHADOW prompt, and then press Enter after each command:
list writers detailed
exit
Open the output file that you specified in step 2.
Locate the line that contains Systemroot_path (C:\Windows\\systemroot\ in our example above). For example, the line should resemble the following: File List: Path = Systemroot_path\system32\drivers, Filespec = File_Spec_Path
Start Registry Editor. To do this, right-click Start, click Run, type regedit in the Open box, and then click OK.
Locate the following subkey: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services
Right-click Services, and then click Find.
In the Find what box, type the File_Spec_Path path that you found in step 5, and then click Find Next.
Example:
The search results will feature a registry key that is named ImagePath. If its value has a leading backslash '', then double-click that value and remove it. If the value does not start with a backslash, submit a support request from the Azure portal.
Before change
After change
Go back to the MARS Agent console and start a System State Backup by clicking Back Up Now.
Businesses rely on data for decision making, compliance, and for day-to-day operations. When systems fail for any reason, data backups must be reliable so that data can be recovered. This module covers some of the issues you may encounter when troubleshooting Azure backup and recovery. AZ720 AZ-720 az-720 networking
As a Windows Server hybrid administrator, you integrate Windows Server environments with Azure services and manage Windows Server in on-premises networks.
