Edit

Share via

Event ID 307 and Event ID 304 are logged after you deploy Windows on a device

  • Article

This article provides a resolution for the event ID 307 and 304 that are logged when you deploy Windows on a device.

Applies to:   Windows 10 - all editions, Windows Server 2019
Original KB number:   4480781

Symptom

When you deploy Windows on a device, these events are logged:

Log Name: Microsoft-Windows-User Device Registration/Admin  
Source: User Device Registration  
Event ID: 307  
Level: Error  
Description:  
Automatic registration failed. Failed to lookup the registration service information from Active Directory. Exit code: Unknown HResult Error code: 0x801c001d. See https://go.microsoft.com/fwlink/?LinkId=623042

Log Name: Microsoft-Windows-User Device Registration/Admin  
Source: Microsoft-Windows-User Device Registration  
Event ID: 304  
Level: Error  
Description:  
Automatic registration failed at join phase.  Exit code: Unknown HResult Error code: 0x801c001d. Server error:. Debug Output:\r\n undefined.

Here is an example of the event IDs:

Details of the event 307 Automatic registration failed.

Cause

These event IDs occur when the infrastructure isn't prepared for Hybrid join. When the device tries to do Hybrid join, the registration fails, and the events are logged.

Resolution

If the infrastructure is in a non-Hybrid join environment, these event IDs are expected during Windows 10 deployment. They can be ignored.

If you have a Hybrid scenario, see Troubleshooting Microsoft Entra hybrid joined Windows 10 and Windows Server 2016 devices for troubleshooting steps.

Data collection

If you need assistance from Microsoft support, we recommend you collect the information by following the steps mentioned in Gather information by using TSS for deployment-related issues.