Error "We’re unable to connect to your Microsoft Dynamics CRM server" when using CRM App for Outlook

Symptoms
When attempting to use the CRM App for Outlook, you receive the following message:

"We’re unable to connect to your Microsoft Dynamics CRM server. Please try again later."
Cause
This error can occur for one of the following reasons:

Cause 1: Your CRM security role is missing one or more required privileges.

Cause 2: The CRM App for Outlook does not receive a response when requesting a page from the CRM server.
Resolution
Resolution 1: Verify your CRM security role includes all of the required privileges documented in the following article:

Required privileges
https://technet.microsoft.com/library/dn946901.aspx#BKMK_Requirements

Resolution 2: Check to see if your CRM Online organization is not available or something is blocking communication with CRM Online. Verify you can access your Microsoft Dynamics CRM Online organization via your web browser. If you cannot access your CRM Online organization via your web browser, the CRM App for Outlook will not be able to access your organization either. If you are unable to access your CRM Online organization with your web browser, contact your CRM administrator.
More information
For information about URLs required to access CRM Online, refer to the following article:

Troubleshooting: Unblock URLs required for CRM Online
https://technet.microsoft.com/en-us/library/f2c4534a-2185-4404-b31a-8c61a9873285.aspx
Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.
Properties

Article ID: 3124910 - Last Review: 08/19/2016 17:41:00 - Revision: 2.0

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