Article ID: 954357 - View products that this article applies to.
When you use the Virtual Machine Connection tool (Vmconnect.exe) to connect to a virtual machine on a Windows Server 2008 Hyper-V-based computer, you may receive the following error message:
A connection will not be made because credentials may not be sent to the remote computer. For assistance, contact your system administrator.
Would you like to try connecting again?
This error occurs if the Credential Security Service Provider (CredSSP) policy on the Windows Server 2008 Hyper-V-based computer is not enabled to authenticate user credentials from a remote location.
You can configure CredSSP policy at the time of the Hyper-V role Setup to enable authentication of credentials from a remote user. However, if any of the registry entries that are described in the "Configure the registry" section are not present, the error that is described in the "Symptoms" section will occur. To configure remote user authentication, use one of the following methods.
Method 1: Configure the registryTo have us fix this problem for you, go to the "Fix it for me" section. If you'd rather fix this problem yourself, go to the "Let me fix it myself" section.
Fix it for me
To fix this problem automatically, click the Fix this problem link. Then, click Run in the File Download dialog box and follow the steps in this wizard.
Fix this problem
Microsoft Fix it 50018
Note this wizard may be in English only; however, the automatic fix also works for other language versions of Windows.
Note If you are not on the computer that has the problem, you can save the automatic fix to a flash drive or to a CD so that you can run it on the computer that has the problem.
Now go to the "Did this fix the problem?" section.
Let me fix it myselfImportant This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/322756/ )How to back up and restore the registry in Windows
If the CredSSP policy is not set up correctly, you can manually create the policy. To do this, create the following registry entry under several registry subkeys:
Value type: String Value
Value data: Microsoft Virtual Console Service/*
This registry entry must be created under the following registry subkeys:
How to create the registry entryFollow these steps, and then quit Registry Editor:
Did this fix the problem?Check whether the problem is fixed. If the problem is fixed, you are finished with this article. If the problem is not fixed, you can contact support
Method 2: Use Group Policy settingsTo enable authentication of remote credentials, you can use the Gpedit tool to configure Group Policy settings on the Windows Server 2008 Hyper-V-based computer. To do this, follow these steps:
To view the Hyper-V technology FAQ, visit the following Microsoft Web site:
Article ID: 954357 - Last Review: September 11, 2011 - Revision: 4.0