We use diagnostic and feedback data – information about settings, features, and configurations – to keep Teams for your personal life secure and up to date, as well as to detect, diagnose, and fix problems and make improvements. Diagnostic data does not include your name, email address, or the content of your files.

Diagnostic data about Teams software running on your device is collected and sent to Microsoft.

There are a few types of diagnostic data we use in Teams.

Required data is the minimum data necessary to keep Teams secure, up to date, and performing as expected on devices on which it is installed.

Required diagnostic data helps identify problems with Teams that could be related to device or software configurations. For example: required diagnostic data can help diagnose a Teams feature crashing more often on a particular operating system version, or with newly introduced features, or when certain Teams features are enabled or disabled. Required diagnostic data helps us detect, diagnose, and fix these problems more quickly to reduce the impact to you.

Required service data is collected data that is necessary to provide and improve Teams connected features, as well as ensure those features are secure and up to date.

Optional data is additional data that helps us make product improvements. It also provides enhanced information to help us detect, diagnose, and fix issues. If you choose to send us optional data, you are also sending required data and required service data.

To turn optional data on or off:

  1. Open Microsoft Teams:

    • On Mobile, tap your profile picture or More More button.

    • On Desktop, select Settings and more  More options button  near your profile picture.

  2. Select Settings.

  3. Select Privacy.

  4. Turn diagnostic data on or off:

    • On Mobile, use the slider to turn Optional Diagnostic Data on or off.

    • On Desktop, select Manage under Diagnostic Data Viewer, then use the slider to turn Enable data viewing on or off.

When you run Teams for your personal life, we collect certain diagnostic and troubleshooting data and save it to log files on your device. These log files contain information about the processes and components running in the application, and can help detect, diagnose, and fix issues and help make improvements to Teams.

This information is very similar to optional diagnostic data that may already be collected on your device, depending on what privacy settings you’ve chosen. This information, however, is more detailed and helps provide more context about technical issues that might occur when you’re using Teams. For example, the additional information in these log files could help us identify the underlying reason why you might have a problem saving a file your device running Teams. In those situations, it’s beneficial for those log files to be sent to Microsoft.

Sending the log files to Microsoft

These log files can be sent to Microsoft automatically if you have chosen to enable the collection and processing of optional diagnostic data by Microsoft. Note that even when you’ve enabled the processing of optional diagnostic data, Microsoft may not always collect these log files. We would process these files only in those situations where we think the additional information could be useful in resolving an issue.

Sending log files when sending feedback

You also have the choice to include these diagnostic log files when you send feedback from Teams. If you choose the Send feedback option, you can include these log files by using the slider to turn Include Troubleshooting info on.

In some cases, you won’t see this slider. For example, if you’ve chosen to turn off connected experiences, or you’ve chosen to not send optional diagnostic data to Microsoft.

Need more help?

Expand your skills
Explore Training
Get new features first
Join Microsoft Insiders

Was this information helpful?

What affected your experience?

Thank you for your feedback!

×