Diagnostic data in Teams

We use diagnostic data – information about settings, features, and configurations – to keep Teams for your personal life secure and up to date, as well as to detect, diagnose, and fix problems and make improvements. Diagnostic data does not include your name, email address, or the content of your files.

Diagnostic data about Teams software running on your device is collected and sent to Microsoft.

Data types

Required data is the minimum data necessary to keep Teams secure, up to date, and performing as expected on devices on which it is installed.

Required diagnostic data helps identify problems with Teams that could be related to device or software configurations. For example: required diagnostic data can help diagnose a Teams feature crashing more often on a particular operating system version, or with newly introduced features, or when certain Teams features are enabled or disabled. Required diagnostic data helps us detect, diagnose, and fix these problems more quickly to reduce the impact to you.

Required service data is collected data that is necessary to provide and improve Teams connected features, as well as ensure those features are secure and up to date.

Optional data is additional data that helps us make product improvements. It also provides enhanced information to help us detect, diagnose, and fix issues. If you choose to send us optional data, you are also sending required data and required service data.

To turn optional data on or off:

  1. From the home screen:

    • Select Settings and more  Microsoft teams More options icon.  near your profile picture (desktop).

    • Tap your profile picture or the More More button  icon (mobile).

  2. Select Settings.

  3. Select Privacy.

  4. Use the slider to turn Optional Diagnostic Data on or off.

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