Sign in with Microsoft
Sign in or create an account.
Select a different account.
You have multiple accounts
Choose the account you want to sign in with.

Here are some common questions about licensing and Copilot for Microsoft 365 apps.

It can take up to 72 hours for the background refresh of your license to take effect. Assuming you have a Copilot license, you can force a refresh with these steps:

  1. In Word, go to File > Account.

  2. Select Update License.

Microsoft 365 Account pain with Update License highlighted

Most likely, you are signed into your desktop app with multiple accounts (e.g., a corporate account and a personal MSA account). Copilot will only work on the document that belongs to, or is shared to, the account that has the Copilot license. 

Example scenario: Your corporate account has a Copilot license through your company, but you are also signed into Word with your personal MSA Account. Thus, when you open a document from your personal drive, Copilot will not be available for that document.

Need more help?

Want more options?

Explore subscription benefits, browse training courses, learn how to secure your device, and more.

Communities help you ask and answer questions, give feedback, and hear from experts with rich knowledge.

Find solutions to common problems or get help from a support agent.

Was this information helpful?

What affected your experience?
By pressing submit, your feedback will be used to improve Microsoft products and services. Your IT admin will be able to collect this data. Privacy Statement.

Thank you for your feedback!