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This article lists frequently asked questions about the Copilot for Microsoft 365 Early Access Program for Microsoft 365 Personal and Family subscribers.

Select any heading below for more information.

Copilot for Microsoft 365 adds powerful AI to your favorite Microsoft 365 apps to help you tap into your creativity, communicate with confidence, and build your digital skills.

The Copilot for Microsoft 365 Early Access Program gives preselected Microsoft 365 subscribers access to try early versions of Copilot in Word, PowerPoint, Outlook, and other Microsoft apps.

Yes. There is no cost to participate in the program, and you don’t have to provide any payment method to join. However, when the program ends, you may be asked to pay to keep using Copilot.

Participation is by invitation only. We’ve preselected participants from our existing community of Microsoft 365 subscribers. If you’re invited, you’ll receive a notification through email or in one of the Microsoft 365 apps. Click on the link provided and sign in using the account associated with your current Microsoft 365 subscription. Review the program terms before joining. It may take up to 10 business days for you to receive confirmation that you’re set up to start using Copilot.

No, your invitation is just for you and is not transferable.

We’ll be sending invitations through September. If you don’t receive an invitation, stay tuned. We plan to make Copilot available to more customers as soon as possible.

As a participant of the program, you’ll receive access to Copilot features within 10 days of opting in. You’ll receive an email when Copilot features have been enabled for your account. If after 10 days you don’t receive an email, go to your Microsoft account to verify Copilot for Microsoft 365 has been added to your account.    

If you don’t see the Copilot icon in the ribbon, make sure you are signed into the app from your personal Microsoft account (not a work account). If you are signed in and still not seeing Copilot, you might need to run a quick update. Simply go to File > Account and select Update License and that should do it.

During the Copilot for Microsoft 365 Early Access program, features will only be available to the subscription account holder and not shared with family guest users.

We launched this program to improve Copilot, so we encourage you to provide feedback. Periodically, we’ll send you a quick in-app survey. You may also receive in-app invitations to provide deeper feedback to our Microsoft team. You can also share feedback anytime it’s convenient for you by going to Help > Feedback.

Copilot is in early stages of development and your feedback will help us build a stunning product that meets your needs. Our product teams will use your inputs to improve Copilot features and experiences.

Please don’t share your experiences with Copilot publicly during the program. Microsoft reserves the right to remove any participant from the program.

This is a preview program. This means that you may experience occasional crashes and features may vary over time. Access to Copilot may also be limited at times to ensure optimal performance and equitable use.

If you run into any issues, please contact Microsoft Support

Contact Microsoft Support to opt out at any time, but keep in mind that once you opt out, you won’t be able to rejoin.  

Microsoft is committed to protecting the security of your personal data and complies with applicable data protection laws, including applicable security breach notification laws. We use a variety of security technologies and procedures to help protect your personal data from unauthorized access, use, or disclosure. For example, we store the personal data you provide on computer systems that have limited access and are in controlled facilities. You can review Microsoft’s privacy policy for more information:

We value your trust in Microsoft. Microsoft’s approach to Responsible AI is grounded in our AI principles of fairness, reliability and safety, privacy and security, inclusiveness, transparency, and accountability. To learn more about our approach, visit here.

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