RemoteApp applications are displayed as black windows when you restart the applications in a Remote desktop connection in Windows Server 2008 R2

Symptoms

Consider the following scenario:

  • You install the "Remote Desktop Session Host" role service on a computer that is running Windows Server 2008 R2.

  • You publish some RemoteApp applications on the server. Then, you create .rdp files for these applications.

  • You use an .rdp file to start a RemoteApp application through Remote Desktop Connection 7.0 over a slow network, such as a wireless area network (WAN) on a client computer.

  • On the client computer, you close the RemoteApp application. Then, you double-cick the .rdp file to restart the application.

In this scenario, these applications are displayed as black windows intermittently.

Cause

This issue is caused by the display driver of the Remote Desktop Session host service on the server computer. During the connection stage, the monitor layout packets for the client computer are dropped because the outgoing buffers are full. These buffers usually become full when the client computer uses a slow network or a WAN.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, your computer must be running Windows Server 2008 R2 or Windows Server 2008 R2 Service Pack 1 (SP1). Additionally, your computer must have the "Remote Desktop Session Host" role service installed.

For more information about how to obtain a Windows 7 or a Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The English (United States) version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows Server 2008 R2 file information notes


Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.

    Version

    Product

    SR_Level

    Service branch

    6.1.760
    0.
    20xxx

    Windows Server 2008 R2

    RTM

    LDR

    6.1.760
    1.
    21xxx

    Windows Server 2008 R2

    SP1

    LDR

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x64-based versions of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Pci.sys

6.1.7600.20671

183,688

18-Mar-2010

18:37

x64

Termdd.sys

6.1.7600.20671

62,344

18-Mar-2010

18:37

x64

Volmgr.sys

6.1.7600.20671

72,072

18-Mar-2010

18:37

x64

Rdpwd.sys

6.1.7600.20671

205,824

18-Mar-2010

07:08

x64

Rdpdd.dll

6.1.7600.20671

194,560

18-Mar-2010

07:09

x64

Pci.sys

6.1.7601.21772

185,216

16-Jul-2011

05:34

x64

Termdd.sys

6.1.7601.21772

63,360

16-Jul-2011

05:34

x64

Volmgr.sys

6.1.7601.21772

70,528

16-Jul-2011

05:34

x64

Rdpwd.sys

6.1.7601.21772

210,944

16-Jul-2011

03:45

x64

For all supported IA-64-based versions of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Pci.sys

6.1.7600.20671

454,536

18-Mar-2010

18:14

IA-64

Termdd.sys

6.1.7600.20671

160,144

18-Mar-2010

18:14

IA-64

Volmgr.sys

6.1.7600.20671

160,656

18-Mar-2010

18:14

IA-64

Rdpwd.sys

6.1.7600.20671

489,984

18-Mar-2010

06:45

IA-64

Rdpdd.dll

6.1.7600.20671

434,176

18-Mar-2010

06:45

IA-64

Pci.sys

6.1.7601.21772

458,112

16-Jul-2011

04:21

IA-64

Termdd.sys

6.1.7601.21772

162,688

16-Jul-2011

04:21

IA-64

Volmgr.sys

6.1.7601.21772

164,224

16-Jul-2011

04:21

IA-64

Rdpwd.sys

6.1.7601.21772

503,808

16-Jul-2011

03:01

IA-64

Workaround

Workaround for Windows Server 2008 R2

To work around the issue, configure the following policy to force the Remote Desktop Session host service to stop disconnected RDC sessions after an specific amount of time.

Location: Computer Configuration\Administrative Templates\Windows Components\Remote Desktop Services\Remote Desktop Session Host\Session Time Limits

Policies: Set time limit for disconnected sessions

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

969084 Description of the Remote Desktop Connection 7.0 client update for Remote Desktop Services (RDS)

Additional file information

Additional file information for Windows Server 2008 R2

Additional files for all supported x64-based versions of Windows Server 2008 R2

File name

Amd64_0c8b59ec3818fc45efeb0c2254ba94c5_31bf3856ad364e35_6.1.7600.20671_none_433b841a2bf8a8f0.manifest

File version

Not applicable

File size

1,097

Date (UTC)

18-Mar-2010

Time (UTC)

23:53

Platform

Not applicable

File name

Amd64_machine.inf_31bf3856ad364e35_6.1.7600.20671_none_16984e3df17af8ec.manifest

File version

Not applicable

File size

7,894

Date (UTC)

19-Mar-2010

Time (UTC)

00:01

Platform

Not applicable

File name

Amd64_microsoft-windows-t..dp-winstationdriver_31bf3856ad364e35_6.1.7600.20671_none_a7fae94a07cca7cc.manifest

File version

Not applicable

File size

3,435

Date (UTC)

18-Mar-2010

Time (UTC)

20:14

Platform

Not applicable

File name

Amd64_microsoft-windows-t..s-rdp-displaydriver_31bf3856ad364e35_6.1.7600.20671_none_411135f587c3101e.manifest

File version

Not applicable

File size

2,816

Date (UTC)

18-Mar-2010

Time (UTC)

20:19

Platform

Not applicable

File name

Update.mum

File version

Not applicable

File size

1,893

Date (UTC)

18-Mar-2010

Time (UTC)

23:53

Platform

Not applicable

File name

Amd64_b4144182f9eab3e4cef35185fcda3c15_31bf3856ad364e35_6.1.7601.21772_none_d9261853433f9f24.manifest

File version

Not Applicable

File size

729

Date (UTC)

16-Jul-2011

Time (UTC)

09:54

Platform

Not Applicable

File name

Amd64_machine.inf_31bf3856ad364e35_6.1.7601.21772_none_187fb13feea075a4.manifest

File version

Not Applicable

File size

7,894

Date (UTC)

16-Jul-2011

Time (UTC)

10:01

Platform

Not Applicable

File name

Amd64_microsoft-windows-t..dp-winstationdriver_31bf3856ad364e35_6.1.7601.21772_none_a9e24c4c04f22484.manifest

File version

Not Applicable

File size

3,807

Date (UTC)

16-Jul-2011

Time (UTC)

06:12

Platform

Not Applicable

File name

Update.mum

File version

Not Applicable

File size

2,525

Date (UTC)

16-Jul-2011

Time (UTC)

09:54

Platform

Not Applicable

Additional files for all supported IA-64-based versions of Windows Server 2008 R2

File name

Ia64_2ad189c66849adb9fec0190aef9aff93_31bf3856ad364e35_6.1.7600.20671_none_e38b5f5402ab4db4.manifest

File version

Not applicable

File size

1,094

Date (UTC)

18-Mar-2010

Time (UTC)

23:53

Platform

Not applicable

File name

Ia64_machine.inf_31bf3856ad364e35_6.1.7600.20671_none_ba7b56b0391b90b2.manifest

File version

Not applicable

File size

6,844

Date (UTC)

18-Mar-2010

Time (UTC)

23:53

Platform

Not applicable

File name

Ia64_microsoft-windows-t..dp-winstationdriver_31bf3856ad364e35_6.1.7600.20671_none_4bddf1bc4f6d3f92.manifest

File version

Not applicable

File size

3,434

Date (UTC)

18-Mar-2010

Time (UTC)

20:14

Platform

Not applicable

File name

Ia64_microsoft-windows-t..s-rdp-displaydriver_31bf3856ad364e35_6.1.7600.20671_none_e4f43e67cf63a7e4.manifest

File version

Not applicable

File size

2,815

Date (UTC)

18-Mar-2010

Time (UTC)

20:18

Platform

Not applicable

File name

Update.mum

File version

Not applicable

File size

1,887

Date (UTC)

18-Mar-2010

Time (UTC)

23:53

Platform

Not applicable

File name

Ia64_0ec1e64bb56876f78222483f8bf5059f_31bf3856ad364e35_6.1.7601.21772_none_8dc1404f6c0f3c70.manifest

File version

Not Applicable

File size

727

Date (UTC)

16-Jul-2011

Time (UTC)

09:54

Platform

Not Applicable

File name

Ia64_machine.inf_31bf3856ad364e35_6.1.7601.21772_none_bc62b9b236410d6a.manifest

File version

Not Applicable

File size

6,844

Date (UTC)

16-Jul-2011

Time (UTC)

09:54

Platform

Not Applicable

File name

Ia64_microsoft-windows-t..dp-winstationdriver_31bf3856ad364e35_6.1.7601.21772_none_4dc554be4c92bc4a.manifest

File version

Not Applicable

File size

3,805

Date (UTC)

16-Jul-2011

Time (UTC)

06:11

Platform

Not Applicable

File name

Update.mum

File version

Not Applicable

File size

1,644

Date (UTC)

16-Jul-2011

Time (UTC)

09:54

Platform

Not Applicable

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