"EvtFormatMessage failed" errors in Windows Vista SP2 or in Windows Server 2008 SP2 if the "dcdiag /test:systemlog" command is run on a domain controller that does not use the "English (United States)" system locale setting

Consider the following scenario:

  • You have a client computer that is running Windows Vista Service Pack 2 (SP2) or Windows Server 2008 Service Pack 2 (SP2).

  • You run the dcdiag /test:systemlog command on a domain controller that is running Windows Server 2008. The system locale setting of the domain controller is not set to English (United States).


In this scenario, the client computer receives the following error message:

EvtFormatMessage failed, error 15100 The resource loader failed to find MUI file

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

To apply this hotfix, you must be running Windows Vista Service Pack 2 (SP2) or Windows Server 2008 Service Pack 2 (SP2).

For more information about how to obtain a Windows Vista service pack, click the following article number to view the article in the Microsoft Knowledge Base:

935791 How to obtain the latest Windows Vista service pack

For more information about how to obtain a Windows Server 2008 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

968849 How to obtain the latest service pack for Windows Server 2008

To use the hotfix in this package, you do not have to make any changes to the registry.

You do not have to restart the computer after you apply this hotfix.

This hotfix does not replace a previously released hotfix.

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Important Windows Vista hotfixes and Windows Server 2008 hotfixes are included in the same packages. However, only "Windows Vista" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows Vista" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.

    Version

    Product

    SR_Level

    Service branch

    6.0.600
    2.
    22xxx

    Windows Vista and Windows Server 2008

    SP2

    LDR

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 and for Windows Vista" section. MUM files and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

File name

File version

File size

Date

Time

Platform

Dcdiag.exe

6.0.6002.22489

456,192

16-Sep-2010

15:37

x86

File name

File version

File size

Date

Time

Platform

Dcdiag.exe

6.0.6002.22489

674,304

16-Sep-2010

15:15

x64

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

For more information about the dcdiag command, visit the following Microsoft website:

General information about the "dcdiag" commandFor more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

File name

X86_e08b0fe1e7b49ee5b195fdf39260b8a8_31bf3856ad364e35_6.0.6002.22489_none_22f0528404c00119.manifest

File version

Not applicable

File size

737

Date (UTC)

17-Sep-2010

Time (UTC)

06:10

Platform

Not applicable

File name

X86_microsoft-windows-d..-commandline-dsdiag_31bf3856ad364e35_6.0.6002.22489_none_4e51a1da1485c690.manifest

File version

Not applicable

File size

8,065

Date (UTC)

16-Sep-2010

Time (UTC)

18:12

Platform

Not applicable

File name

Amd64_c62abd234bbe5411f0128b36ecbee544_31bf3856ad364e35_6.0.6002.22489_none_4a9040e8546b7218.manifest

File version

Not applicable

File size

741

Date (UTC)

17-Sep-2010

Time (UTC)

06:10

Platform

Not applicable

File name

Amd64_e08b0fe1e7b49ee5b195fdf39260b8a8_31bf3856ad364e35_6.0.6002.22489_none_7f0eee07bd1d724f.manifest

File version

Not applicable

File size

739

Date (UTC)

17-Sep-2010

Time (UTC)

06:10

Platform

Not applicable

File name

Amd64_microsoft-windows-d..-commandline-dsdiag_31bf3856ad364e35_6.0.6002.22489_none_aa703d5dcce337c6.manifest

File version

Not applicable

File size

8,101

Date (UTC)

16-Sep-2010

Time (UTC)

17:43

Platform

Not applicable

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