Symptoms

When a domain controller that is running Windows Server 2008 is in the shutdown or restart process, the domain controller may respond to authentication requests incorrectly. The incorrect response by the domain controller might be to return the "NO_SUCH_USER (0xc0000064)" status code or the "KDC_ERR_C_PRINCIPAL_UNKNOWN" error to any one of the following computers:

  • The domain member computer that originated the authentication request

  • An application server

  • The domain controller that forward the authentication request to the authenticating domain controller by using pass-through authentication

Cause

This issue occurs because the Net Logon service (Netlogon.dll) manages the returned status incorrectly.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Windows Server 2008 Service Pack 2 (SP2) and have the Active Directory Domain Service (AD DS) role installed.

For more information about how to obtain a Windows Server 2008 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

968849 How to obtain the latest service pack for Windows Server 2008

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows Server 2008 file information notes
  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.

    Version

    Product

    SR_Level

    Service branch

    6.0.600
    2.
    22xxx

    Windows Server 2008

    SP2

    LDR

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008" section. MUM files and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows Server 2008

File name

File version

File size

Date

Time

Platform

Kdcsvc.dll

6.0.6002.22405

313,344

14-May-2010

18:14

x86

Kdcsvc.mof

Not applicable

5,300

03-Apr-2009

21:47

Not applicable

Ksecdd.sys

6.0.6002.22152

439,880

30-Jul-2009

17:42

x86

Lsasrv.dll

6.0.6002.22405

1,260,032

14-May-2010

18:14

x86

Lsasrv.mof

Not applicable

13,780

03-Apr-2009

21:33

Not applicable

Lsass.exe

6.0.6002.22405

9,728

14-May-2010

15:52

x86

Secur32.dll

6.0.6002.22405

72,704

14-May-2010

18:17

x86

Wdigest.dll

6.0.6002.22405

175,104

14-May-2010

18:18

x86

Netlogon.dll

6.0.6002.22405

592,896

14-May-2010

18:16

x86

Nlsvc.mof

Not applicable

2,873

03-Apr-2009

21:24

Not applicable

Msv1_0.dll

6.0.6002.22405

218,624

14-May-2010

18:15

x86

For all supported x64-based versions of Windows Server 2008

File name

File version

File size

Date

Time

Platform

Kdcsvc.dll

6.0.6002.22405

407,040

14-May-2010

18:21

x64

Kdcsvc.mof

Not applicable

5,300

03-Apr-2009

21:07

Not applicable

Ksecdd.sys

6.0.6002.22152

515,656

30-Jul-2009

17:42

x64

Lsasrv.dll

6.0.6002.22405

1,690,112

14-May-2010

18:21

x64

Lsasrv.mof

Not applicable

13,780

03-Apr-2009

21:02

Not applicable

Lsass.exe

6.0.6002.22405

11,264

14-May-2010

16:10

x64

Secur32.dll

6.0.6002.22405

94,720

14-May-2010

18:24

x64

Wdigest.dll

6.0.6002.22405

205,312

14-May-2010

18:25

x64

Netlogon.dll

6.0.6002.22405

717,312

14-May-2010

18:22

x64

Nlsvc.mof

Not applicable

2,873

03-Apr-2009

20:58

Not applicable

Msv1_0.dll

6.0.6002.22405

269,312

14-May-2010

18:22

x64

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows Server 2008

Additional files for all supported x86-based versions of Windows Server 2008

File name

Update.mum

File version

Not applicable

File size

3,845

Date (UTC)

18-May-2010

Time (UTC)

05:11

Platform

Not applicable

File name

X86_009e1cf91cef6ce4fe4889fcc7afece2_31bf3856ad364e35_6.0.6002.22405_none_3ca83560369e735d.manifest

File version

Not applicable

File size

703

Date (UTC)

18-May-2010

Time (UTC)

05:11

Platform

Not applicable

File name

X86_1cedcb653984066f13847ab2b0d04129_31bf3856ad364e35_6.0.6002.22405_none_fedca755150af31d.manifest

File version

Not applicable

File size

720

Date (UTC)

18-May-2010

Time (UTC)

05:11

Platform

Not applicable

File name

X86_3352e89ec35b3c9da6cf561f3109246a_31bf3856ad364e35_6.0.6002.22405_none_3601eba5f27a7a52.manifest

File version

Not applicable

File size

705

Date (UTC)

18-May-2010

Time (UTC)

05:11

Platform

Not applicable

File name

X86_9f2efa1b4fee1225b22e5dacc5f83a38_31bf3856ad364e35_6.0.6002.22405_none_68bad95d04fc4399.manifest

File version

Not applicable

File size

1,036

Date (UTC)

18-May-2010

Time (UTC)

05:11

Platform

Not applicable

File name

X86_microsoft-windows-k..distribution-center_31bf3856ad364e35_6.0.6002.22405_none_8e2ce3d9aa804577.manifest

File version

Not applicable

File size

42,276

Date (UTC)

14-May-2010

Time (UTC)

19:56

Platform

Not applicable

File name

X86_microsoft-windows-lsa_31bf3856ad364e35_6.0.6002.22405_none_a8bfa64b730a9ac1.manifest

File version

Not applicable

File size

34,354

Date (UTC)

14-May-2010

Time (UTC)

19:55

Platform

Not applicable

File name

X86_microsoft-windows-security-digest_31bf3856ad364e35_6.0.6002.22405_none_3d4266a092f47654.manifest

File version

Not applicable

File size

9,924

Date (UTC)

14-May-2010

Time (UTC)

19:59

Platform

Not applicable

File name

X86_microsoft-windows-security-netlogon_31bf3856ad364e35_6.0.6002.22405_none_002cd2cc4e394ae2.manifest

File version

Not applicable

File size

22,701

Date (UTC)

14-May-2010

Time (UTC)

19:57

Platform

Not applicable

File name

X86_microsoft-windows-security-ntlm_31bf3856ad364e35_6.0.6002.22405_none_7f28085c78ca25a3.manifest

File version

Not applicable

File size

18,890

Date (UTC)

14-May-2010

Time (UTC)

19:57

Platform

Not applicable

Additional files for all supported x64-based versions of Windows Server 2008

File name

Amd64_2ad761ee8fa232916ecbb424f975d388_31bf3856ad364e35_6.0.6002.22405_none_1cb663eafce86ce1.manifest

File version

Not applicable

File size

724

Date (UTC)

18-May-2010

Time (UTC)

05:11

Platform

Not applicable

File name

Amd64_5ff669bbd17b21c952b3cd1a15c74e84_31bf3856ad364e35_6.0.6002.22405_none_7a17d3e6b5ee5463.manifest

File version

Not applicable

File size

1,726

Date (UTC)

18-May-2010

Time (UTC)

05:11

Platform

Not applicable

File name

Amd64_836347a71f120f5803e8657bbd205740_31bf3856ad364e35_6.0.6002.22405_none_cde15f892b23164a.manifest

File version

Not applicable

File size

1,060

Date (UTC)

18-May-2010

Time (UTC)

05:11

Platform

Not applicable

File name

Amd64_a7d63251f74c5232ccf1861766ceaab1_31bf3856ad364e35_6.0.6002.22405_none_80a0e6d86e5c1b49.manifest

File version

Not applicable

File size

1,056

Date (UTC)

18-May-2010

Time (UTC)

05:11

Platform

Not applicable

File name

Amd64_microsoft-windows-k..distribution-center_31bf3856ad364e35_6.0.6002.22405_none_ea4b7f5d62ddb6ad.manifest

File version

Not applicable

File size

42,320

Date (UTC)

14-May-2010

Time (UTC)

20:01

Platform

Not applicable

File name

Amd64_microsoft-windows-lsa_31bf3856ad364e35_6.0.6002.22405_none_04de41cf2b680bf7.manifest

File version

Not applicable

File size

34,442

Date (UTC)

14-May-2010

Time (UTC)

20:00

Platform

Not applicable

File name

Amd64_microsoft-windows-security-digest_31bf3856ad364e35_6.0.6002.22405_none_996102244b51e78a.manifest

File version

Not applicable

File size

9,948

Date (UTC)

14-May-2010

Time (UTC)

20:04

Platform

Not applicable

File name

Amd64_microsoft-windows-security-netlogon_31bf3856ad364e35_6.0.6002.22405_none_5c4b6e500696bc18.manifest

File version

Not applicable

File size

23,180

Date (UTC)

14-May-2010

Time (UTC)

20:02

Platform

Not applicable

File name

Amd64_microsoft-windows-security-ntlm_31bf3856ad364e35_6.0.6002.22405_none_db46a3e0312796d9.manifest

File version

Not applicable

File size

18,926

Date (UTC)

14-May-2010

Time (UTC)

20:02

Platform

Not applicable

File name

Update.mum

File version

Not applicable

File size

3,877

Date (UTC)

18-May-2010

Time (UTC)

05:11

Platform

Not applicable

File name

Wow64_microsoft-windows-lsa_31bf3856ad364e35_6.0.6002.22405_none_0f32ec215fc8cdf2.manifest

File version

Not applicable

File size

21,959

Date (UTC)

14-May-2010

Time (UTC)

19:51

Platform

Not applicable

File name

Wow64_microsoft-windows-security-digest_31bf3856ad364e35_6.0.6002.22405_none_a3b5ac767fb2a985.manifest

File version

Not applicable

File size

10,140

Date (UTC)

14-May-2010

Time (UTC)

19:51

Platform

Not applicable

File name

Wow64_microsoft-windows-security-netlogon_31bf3856ad364e35_6.0.6002.22405_none_66a018a23af77e13.manifest

File version

Not applicable

File size

18,332

Date (UTC)

14-May-2010

Time (UTC)

19:51

Platform

Not applicable

File name

Wow64_microsoft-windows-security-ntlm_31bf3856ad364e35_6.0.6002.22405_none_e59b4e32658858d4.manifest

File version

Not applicable

File size

17,843

Date (UTC)

14-May-2010

Time (UTC)

19:51

Platform

Not applicable

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