StorSimple prise en charge des packages et des journaux de périphérique - Support Microsoft

Assistance

Se connecter

Se connecter avec Microsoft

S'identifier ou créer un compte.

Bonjour,

Sélectionnez un autre compte.

Vous avez plusieurs comptes

Choisissez le compte avec lequel vous voulez vous connecter.

Azure StorSimple 8000 Series Plus...Moins

Résumé

Le package de prise en charge de Microsoft Azure StorSimple contient tous les journaux pertinents qui peuvent aider l’équipe de Support Microsoft à résoudre les problèmes. Ces journaux est collectées soit automatiquement lors de l’envoi de ticket de support ou else peut être envoyés manuellement. Pour plus d’informations sur la façon de soumettre manuellement le package de prise en charge, accédez à créer et gérer un package de prise en charge de StorSimple.

Plus d'informations

Cet article décrit les informations pouvant être collectées à partir d’un dispositif de StorSimple pour la prise en charge, à des fins de dépannage et de Diagnostics.

Informations collectées

Clés de Registre

HKEY_LOCAL_MACHINE\HARDWARE\DEVICEMAP\Scsi
HKEY_LOCAL_MACHINE\Software\Microsoft\CisAgent
HKEY_LOCAL_MACHINE\Software\Microsoft\CDMInfra

Vidage de trace des commandes

Détail	Commandes
Complet, Mini, pile et noyau dump (*.dmp)	spacetrace wttrace Clusdisk mispace PDH yafuflash.exe hcs_xutil.exe LSI\RTTDump.exe
Applets de commande de stockage	Get-disque physique Get-VirtualDisk Get-disque Get-StoragePool
ClusterCmdlets	Get-Cluster Get-ClusterResource Get-ClusterGroup
Applets de commande de configuration	Get-HcsAccessControlRecord Get-HcsBackup Get-HcsBackupPolicy Get-HcsBandwidthSetting Get-HcsDataContainer Get-HcsJob Get-HcsStorageAccountCredential Get-HcsVirtualDisk Get-HcsVirtualDiskGroup Get-HcsAlert Get-HcsDnsClientServerAddress Get-HcsIscsiConnection Get-HcsIscsiServerTarget Get-HcsNetInterface Get-HcsNtpClientServerAddress Get-HcsSystem Get-HcsWebProxy Get-HcsFirmwareVersion
NetworkCmdlets	Get-NetAdapter Get-NetIPAddres ipconfig.exe /all impression de route.exe

Contenu du package exemple prise en charge, y compris les journaux

+---CBS.log+---CauDebugTrace.zip
+---ClusterManagement.log
+---bmc.txt+---cmdlets
| | +---cluster
| | | Get-Cluster.txt
| | | Get-ClusterGroup.txt
| | | Get-ClusterResource.txt
| | +---configuration
| | | Get-HcsAccessControlRecord.txt
| | | Get-HcsAlert.txt
| | | Get-HcsBackup.txt
| | | Get-HcsBackupPolicy.txt
| | | Get-HcsBandwidthSetting.txt
| | | Get-HcsDataContainer.txt
| | | Get-HcsDnsClientServerAddress.txt
| | | Get-HcsFirmwareVersion.txt
| | | Get-HcsIscsiConnection.txt
| | | Get-HcsIscsiServerTarget.txt
| | | Get-HcsJob.txt
| | | Get-HcsNetInterface.txt
| | | Get-HcsNtpClientServerAddress.txt
| | | Get-HcsStorageAccountCredential.txt
| | | Get-HcsSystem.txt
| | | Get-HcsVirtualDisk.txt
| | | Get-HcsVirtualDiskGroup.txt
| | | Get-HcsWebProxy.txt
| | +---network
| | | Get-NetAdapter.txt
| | | Get-NetIPAddress.txt
| | | Ipconfig_All.txt
| | | Route_print.txt
| | +---storage
| | | Get-Disk.txt
| | | Get-PhysicalDisk.txt
| | | Get-StoragePool.txt
| | | Get-VirtualDisk.txt
+---etw
| +---LocaleMetaData
| | | Microsoft-Windows-StorPort.Operational_1033.MTA
| | | Microsoft-Windows-Storage-Storport.Admin_1033.MTA
| | | Microsoft-Windows-Storage-Storport.Analytic_1033.MTA
| | | Microsoft-Windows-Storage-Storport.Debug_1033.MTA
| | | Microsoft-Windows-Storage-Storport.Diagnose_1033.MTA
| | | Microsoft-Windows-Storage-Storport.Operational_1033.MTA
| | | Microsoft-Windows-StorageSpaces-Driver.Diagnostic_1033.MTA
| | | Microsoft-Windows-StorageSpaces-Driver.Operational_1033.MTA
| | | Microsoft-Windows-StorageSpaces-Driver.Performance_1033.MTA
| | | Microsoft-Windows-StorageSpaces-ManagementAgent.WHC_1033.MTA
| | | Microsoft-Windows-iSCSITarget-Service.Admin_1033.MTA
| | | Microsoft-Windows-iSCSITarget-Service.Diagnostic_1033.MTA
| | | Microsoft-Windows-iSCSITarget-Service.Operational_1033.MTA
| | | System_1033.MTA
| | | hcs_crash.Admin_1033.MTA
| | | hcs_crash.Analytic_1033.MTA
| | | hcs_crash.Debug_1033.MTA
| | | hcs_crash.Operational_1033.MTA
| | | hcs_dpmain.Debug_1033.MTA
| | | hcs_dpmain.Operational_1033.MTA
| | | hcs_management.Admin_1033.MTA
| | | hcs_management.Analytic_1033.MTA
| | | hcs_management.Debug_1033.MTA
| | | hcs_management.Operational_1033.MTA
| | | hcs_minidump.Operational_1033.MTA
| | | hcs_nvram.Admin_1033.MTA
| | | hcs_nvram.Analytic_1033.MTA
| | | hcs_nvram.Debug_1033.MTA
| | | hcs_nvram.Operational_1033.MTA
| | | hcs_pfconfig.CONFIG_1033.MTA
| | | hcs_pfconfig.Debug_1033.MTA
| | | hcs_pfconfig.Operational_1033.MTA
| | | hcs_pfmain.Debug_1033.MTA
| | | hcs_pfmain.Info_1033.MTA
| | | hcs_pfmain.Operational_1033.MTA
| | | hcs_plxntb.Admin_1033.MTA
| | | hcs_plxntb.Analytic_1033.MTA
| | | hcs_plxntb.Debug_1033.MTA
| | | hcs_plxntb.Operational_1033.MTA
| | | hcs_reflector.Admin_1033.MTA
| | | hcs_reflector.Analytic_1033.MTA
| | | hcs_reflector.Debug_1033.MTA
| | | hcs_reflector.Operational_1033.MTA
| | | hcs_vnic.Admin_1033.MTA
| | | hcs_vnic.Analytic_1033.MTA
| | | hcs_vnic.Debug_1033.MTA
| | | hcs_vnic.Operational_1033.MTA
| | | hcs_watchdog.Debug_1033.MTA
| | | hcs_watchdog.Operational_1033.MTA
| | Microsoft-Windows-StorPort.Operational.evtx
| | Microsoft-Windows-Storage-Storport.Admin.evtx
| | Microsoft-Windows-Storage-Storport.Analytic.evtx
| | Microsoft-Windows-Storage-Storport.Debug.evtx
| | Microsoft-Windows-Storage-Storport.Diagnose.evtx
| | Microsoft-Windows-Storage-Storport.Operational.evtx
| | Microsoft-Windows-StorageSpaces-Driver.Diagnostic.evtx
| | Microsoft-Windows-StorageSpaces-Driver.Operational.evtx
| | Microsoft-Windows-StorageSpaces-Driver.Performance.evtx
| | Microsoft-Windows-StorageSpaces-ManagementAgent.WHC.evtx
| | Microsoft-Windows-iSCSITarget-Service.Admin.evtx
| | Microsoft-Windows-iSCSITarget-Service.Diagnostic.evtx
| | Microsoft-Windows-iSCSITarget-Service.Operational.evtx
| | +---PeriodicLogs
| | | | C0-A-160721-1600.zip
| | | | C1-160128-2054.zip
| | | | C1-160129-0254.zip
| | | | C1-160129-0854.zip
| | | | C1-160129-1454.zip
| | | | C1-160129-2054.zip
| | | | C1-160130-0254.zip
| | | | C1-160130-0854.zip
| | | | C1-160130-1454.zip
| | | | C1-160130-2054.zip
| | | | C1-160131-0254.zip
| | | | C1-160131-0854.zip
| | | | C1-160131-1454.zip
| | | | C1-160131-2054.zip
| | | | C1-160201-0254.zip
| | | | C1-160201-0854.zip
| | | | C1-160201-1454.zip
| | | | C1-160201-2054.zip
| | | | C1-160202-0254.zip
| | | | C1-160202-0854.zip
| | | | C1-160202-1454.zip
| | | | C1-160202-2054.zip
| | | | C1-160203-0254.zip
| | | | C1-160203-0854.zip
| | | | C1-A-160203-1454.zip
| | | | C1-A-160203-2054.zip
| | | | C1-A-160204-0254.zip
| | | | C1-A-160204-0854.zip
| | | | C1-A-160204-1454.zip
| | | | C1-A-160204-2054.zip
| | | | C1-A-160205-0255.zip
| | | | C1-A-160205-0854.zip
| | | | C1-A-160205-1454.zip
| | | | C1-A-160205-2055.zip
| | | | C1-A-160206-0254.zip
| | | | C1-A-160206-0854.zip
| | | | C1-A-160206-1454.zip
| | | | C1-A-160206-2054.zip
| | | | C1-A-160207-0254.zip
| | | | C1-A-160207-0854.zip
| | | | C1-A-160207-1454.zip
| | | | C1-A-160207-2054.zip
| | | | C1-A-160208-0255.zip
| | | | C1-A-160208-0854.zip
| | | | C1-A-160208-1454.zip
| | | | C1-A-160208-2055.zip
| | | | C1-A-160209-0254.zip
| | | | C1-A-160209-0854.zip
| | | | C1-A-160209-1454.zip
| | | | C1-A-160209-2055.zip
| | | | C1-A-160210-0254.zip
| | System.evtx
| | hcs_crash.Admin.evtx
| | hcs_crash.Analytic.evtx
| | hcs_crash.Debug.evtx
| | hcs_crash.Operational.evtx
| | hcs_dpmain.Debug.evtx
| | hcs_dpmain.Operational.evtx
| | hcs_management.Admin.evtx
| | hcs_management.Analytic.evtx
| | hcs_management.Debug.evtx
| | hcs_management.Operational.evtx
| | hcs_minidump.Operational.evtx
| | hcs_nvram.Admin.evtx
| | hcs_nvram.Analytic.evtx
| | hcs_nvram.Debug.evtx
| | hcs_nvram.Operational.evtx
| | hcs_pfconfig.CONFIG.evtx
| | hcs_pfconfig.Debug.evtx
| | hcs_pfconfig.Operational.evtx
| | hcs_pfmain.Debug.evtx
| | hcs_pfmain.Info.evtx
| | hcs_pfmain.Operational.evtx
| | hcs_plxntb.Admin.evtx
| | hcs_plxntb.Analytic.evtx
| | hcs_plxntb.Debug.evtx
| | hcs_plxntb.Operational.evtx
| | hcs_reflector.Admin.evtx
| | hcs_reflector.Analytic.evtx
| | hcs_reflector.Debug.evtx
| | hcs_reflector.Operational.evtx
| | hcs_vnic.Admin.evtx
| | hcs_vnic.Analytic.evtx
| | hcs_vnic.Debug.evtx
| | hcs_vnic.Operational.evtx
| | hcs_watchdog.Debug.evtx
| | hcs_watchdog.Operational.evtx
| hcs_xutil_ddump.txt
| hcs_xutil_logdump.txt
+---logs
| | CiSAgentsvc0.errlog
| | CiSAgentsvc0Curr.errlog
| | CiSAgentsvc1.errlog
| | CiSAgentsvc2.errlog
| | CiSAgentsvc3.errlog
| | CiSAgentsvc4.errlog
| | CiSAgentsvc5.errlog
| | CiSCommandletLog0Curr.errlog
| | StorPort.evtx
| | StorPortd.evtx
| | bundleLog-58598778-4439-4611-9a4b-9371bf3f76e2.log
| | bundleLog-9b77fa56-14d7-49f4-88c7-08e1c25d3a33.log
| | clusdisk.etl.001
| | clusdisk.etl.002
| | disklog.log
| | dplogd.etl
| | hcs_install.log
| | hcs_log_snapshot.log
| | iscsi.etl.001
| | iscsi.etl.002
| | mispace.etl.001
| | mispace.etl.002
| | nvlog.txt
| | pfconfiglogd.etl
| | spaces.etl.001
| | spaces.etl.002
| | storagewmi.etl.001
| | storagewmi.etl.002
| | +---trace
| | | | CiSAgentSvc_2016-02-03_03-36-29-PM_11624.ssml
| | | | CiSAgentSvc_2016-02-03_04-55-28-PM_10900.1.ssml
| | | | CiSAgentSvc_2016-02-03_04-55-28-PM_10900.2.ssml
| | | | CiSAgentSvc_2016-02-03_04-55-28-PM_10900.3.ssml
| | | | CiSAgentSvc_2016-02-03_04-55-28-PM_10900.4.ssml
| | | | CiSAgentSvc_2016-02-03_04-55-28-PM_10900.ssml
| | | | CiSAgentSvc_2016-02-03_11-48-54-AM_05212.ssml
| | | | ManagementService_2016-02-03_03-36-26-PM_11324.ssml
| | | | ManagementService_2016-02-03_04-55-25-PM_11080.1.ssml
| | | | ManagementService_2016-02-03_04-55-25-PM_11080.10.ssml
| | | | ManagementService_2016-02-03_04-55-25-PM_11080.11.ssml
| | | | ManagementService_2016-02-03_04-55-25-PM_11080.12.ssml
| | | | ManagementService_2016-02-03_04-55-25-PM_11080.13.ssml
| | | | ManagementService_2016-02-03_04-55-25-PM_11080.14.ssml
| | | | ManagementService_2016-02-03_04-55-25-PM_11080.15.ssml
| | | | ManagementService_2016-02-03_04-55-25-PM_11080.16.ssml
| | | | ManagementService_2016-02-03_04-55-25-PM_11080.2.ssml
| | | | ManagementService_2016-02-03_04-55-25-PM_11080.3.ssml
| | | | ManagementService_2016-02-03_04-55-25-PM_11080.4.ssml
| | | | ManagementService_2016-02-03_04-55-25-PM_11080.5.ssml
| | | | ManagementService_2016-02-03_04-55-25-PM_11080.6.ssml
| | | | ManagementService_2016-02-03_04-55-25-PM_11080.7.ssml
| | | | ManagementService_2016-02-03_04-55-25-PM_11080.8.ssml
| | | | ManagementService_2016-02-03_04-55-25-PM_11080.9.ssml
| | | | ManagementService_2016-02-03_04-55-25-PM_11080.ssml
| | | | ManagementService_2016-02-03_11-48-50-AM_08160.ssml
| | | | Microsoft.HCS.CloudConnectivityService_2016-02-03_03-36-29-PM_11208.ssml
| | | | Microsoft.HCS.CloudConnectivityService_2016-02-03_04-55-29-PM_05616.ssml
| | | | Microsoft.HCS.CloudConnectivityService_2016-02-03_11-48-53-AM_10304.ssml
| | | | Microsoft.HCS.ControllerReplacementHost_2016-01-16_08-38-56-AM_02592.ssml
| | | | Microsoft.HCS.ControllerReplacementHost_2016-01-16_08-52-38-AM_01760.ssml
| | | | Microsoft.HCS.ControllerReplacementHost_2016-01-16_08-59-52-AM_01892.ssml
| | | | Microsoft.HCS.MinishellHost_2016-01-16_08-33-17-AM_01340.ssml
| | | | Microsoft.HCS.MinishellHost_2016-01-16_08-36-19-AM_01728.ssml
| | | | Microsoft.HCS.MinishellHost_2016-01-16_08-52-39-AM_01836.ssml
| | | | Microsoft.HCS.MinishellHost_2016-01-16_08-59-52-AM_01972.ssml
| | | | WmiPrvSE_2016-02-03_11-50-51-AM_02620.1.ssml
| | | | WmiPrvSE_2016-02-03_11-50-51-AM_02620.2.ssml
| | | | WmiPrvSE_2016-02-03_11-50-51-AM_02620.3.ssml
| | | | WmiPrvSE_2016-02-03_11-50-51-AM_02620.4.ssml
| | | | WmiPrvSE_2016-02-03_11-50-51-AM_02620.5.ssml
| | | | WmiPrvSE_2016-02-03_11-50-51-AM_02620.ssml
| | | | powershell_2016-01-16_09-02-05-AM_01660.ssml
| | | | powershell_2016-02-03_01-39-05-PM_09808.ssml
| | | | powershell_2016-02-03_03-36-27-PM_11476.ssml
| | | | powershell_2016-02-03_03-37-16-PM_13848.ssml
| | | | powershell_2016-02-03_04-55-26-PM_07384.ssml
| | | | powershell_2016-02-03_09-55-44-AM_05836.ssml
| | | | powershell_2016-02-03_11-48-52-AM_07428.ssml
| | | | powershell_2016-02-05_12-48-01-PM_05040.ssml
| | | | wsmprovhost_2016-02-05_01-00-09-PM_08936.ssml
| | | | wsmprovhost_2016-02-09_02-54-25-PM_14816.ssml
| | | | wsmprovhost_2016-02-09_05-02-20-PM_02800.ssml
| | | | wsmprovhost_2016-02-09_05-02-25-PM_02376.ssml
| | | | wsmprovhost_2016-02-09_05-04-36-PM_08164.ssml
| | | | wsmprovhost_2016-02-09_05-14-17-PM_11692.ssml
| | | | wsmprovhost_2016-02-09_05-15-52-PM_14736.ssml
| | | | wsmprovhost_2016-02-09_05-17-27-PM_03240.ssml
| | | | wsmprovhost_2016-02-09_08-54-25-PM_05752.ssml
| | | | wsmprovhost_2016-02-09_11-15-16-PM_02152.ssml
| | | | wsmprovhost_2016-02-09_11-16-53-PM_02404.ssml
| | | | wsmprovhost_2016-02-09_11-17-26-AM_11872.ssml
| | | | wsmprovhost_2016-02-09_11-18-29-PM_14928.ssml
| | | | wsmprovhost_2016-02-10_01-00-02-AM_04636.ssml
| | | | wsmprovhost_2016-02-10_01-00-18-AM_10836.ssml
| | | | wsmprovhost_2016-02-10_02-30-02-AM_01540.ssml
| | | | wsmprovhost_2016-02-10_02-54-25-AM_02888.ssml
| | | | wsmprovhost_2016-02-10_03-00-02-AM_12896.ssml
| | | | wsmprovhost_2016-02-10_05-16-16-AM_08632.ssml
| | | | wsmprovhost_2016-02-10_05-17-52-AM_06640.ssml
| | | | wsmprovhost_2016-02-10_05-19-28-AM_05796.ssml
| | | | wsmprovhost_2016-02-10_08-06-25-AM_11832.ssml
| | | | wsmprovhost_2016-02-10_08-06-27-AM_11824.ssml
| | | | wsmprovhost_2016-02-10_08-06-38-AM_01708.ssml
| | | | wsmprovhost_2016-02-10_12-00-03-AM_08092.ssml
| | | | wsmprovhost_2016-02-10_12-00-05-AM_03136.ssml
| | usmlog.log
+----performance
| | DeviceCapacityCountersLocal.tsf
| | DeviceCapacityCountersLocal_00000000000001.tsf
| | DeviceCapacityCountersLocal_00000001000001.tsf
| | DeviceCapacityCountersLocal_00000001000002.tsf
| | DeviceCapacityCountersLocal_00000001000003.tsf
| | DeviceCapacityCountersLocal_00000001000004.tsf
| | DeviceCapacityCountersLocal_00000001000005.tsf
| | DeviceCloudCountersPT15SLocal.tsf
| | DeviceCloudCountersPT15SLocal_00000000000001.tsf
| | DeviceCloudCountersPT15SLocal_00000000000002.tsf
| | DeviceCloudCountersPT15SLocal_00000001000001.tsf
| | DeviceCloudCountersPT15SLocal_00000001000002.tsf
| | DeviceCloudCountersPT15SLocal_00000001000003.tsf
| | DeviceCloudCountersPT15SLocal_00000001000004.tsf
| | DeviceCloudCountersPT15SLocal_00000001000005.tsf
| | DeviceCloudCountersPT15SLocal_00000001000006.tsf
| | DeviceCloudCountersPT15SLocal_00000001000007.tsf
| | DeviceCloudCountersPT15SLocal_00000001000008.tsf
| | DeviceCloudCountersPT15SLocal_00000001000009.tsf
| | DeviceCloudCountersPT15SLocal_00000001000010.tsf
| | DeviceCloudCountersPT15SLocal_00000001000011.tsf
| | DeviceCloudCountersPT15SLocal_00000001000012.tsf
| | DeviceCloudCountersPT15SLocal_00000001000013.tsf
| | DeviceCloudCountersPT15SLocal_00000001000014.tsf
| | DeviceCloudCountersPT15SLocal_00000001000015.tsf
| | DeviceCountersPT15SLocal.tsf
| | DeviceCountersPT15SLocal_00000000000001.tsf
| | DeviceCountersPT15SLocal_00000001000001.tsf
| | DeviceDashboardCountersPT1MLocal.tsf
| | DeviceDashboardCountersPT1MLocal_00000000000001.tsf
| | DeviceDashboardCountersPT1MLocal_00000001000001.tsf
| | DeviceNetworkCountersLocal.tsf
| | DeviceNetworkCountersLocal_00000000000001.tsf
| | DeviceNetworkCountersLocal_00000001000001.tsf
| | DeviceNetworkCountersLocal_00000001000002.tsf
| | DeviceNetworkCountersLocal_00000001000003.tsf
| | DeviceNetworkCountersLocal_00000001000004.tsf
| | DeviceNetworkCountersLocal_00000001000005.tsf
| | DeviceVolumeCountersPT15SLocal.tsf
| | DeviceVolumeCountersPT15SLocal_00000000000001.tsf
| | DeviceVolumeCountersPT15SLocal_00000001000001.tsf
| | DeviceVolumeCountersPT15SLocal_00000001000002.tsf
| | DeviceVolumeCountersPT15SLocal_00000001000003.tsf
| | DeviceVolumeCountersPT15SLocal_00000001000004.tsf
| | DeviceVolumeCountersPT15SLocal_00000001000005.tsf
| | DeviceVolumeCountersPT15SLocal_00000001000006.tsf
| | DeviceVolumeCountersPT15SLocal_00000001000007.tsf
| | DeviceVolumeCountersPT15SLocal_00000001000008.tsf
| | MAEventTable.tsf
| | MAEventTable_00000000000001.tsf
| | MAEventTable_00000001000001.tsf
| | MAEventTable_00000001000014.tsf
| | MAEventTable_00000001000015.tsf
| | MAEventTable_00000001000016.tsf
| | MAEventTable_00000001000017.tsf
| | MAEventTable_00000001000018.tsf
| | MAEventTable_00000001000019.tsf
| | MAEventTable_00000001000020.tsf
| | MAEventTable_00000001000021.tsf
| | MAEventTable_00000001000022.tsf
| | MAEventTable_00000001000023.tsf
| | MAEventTable_00000001000024.tsf
| | MAEventTable_00000001000025.tsf
| | MAEventTable_00000001000026.tsf
| | MAEventTable_00000001000027.tsf
| | MAEventTable_00000001000028.tsf
| | MAEventTable_00000001000029.tsf
| | MAEventTable_00000001000030.tsf
+---registry
| | HKEY_LOCAL_MACHINE-HARDWARE-DEVICEMAP-Scsi.txt
| | HKEY_LOCAL_MACHINE-Software-Microsoft-CDMInfra.txt
| | HKEY_LOCAL_MACHINE-Software-Microsoft-CisAgent.txt
+---rttdump
+---rttdump\ScsiPort1.txt

E-mail

ABONNER LES FLUX RSS

Besoin d’aide ?

Vous voulez plus d’options ?

Découvrir Communauté

Explorez les avantages de l’abonnement, parcourez les cours de formation, découvrez comment sécuriser votre appareil, etc.

Avantages de l’abonnement Microsoft 365

Formation Microsoft 365

Sécurité Microsoft

Centre d’accessibilité

Les communautés vous permettent de poser des questions et d'y répondre, de donner vos commentaires et de bénéficier de l'avis d'experts aux connaissances approfondies.

Demandez à la Communauté Microsoft

Communauté technique Microsoft

Windows Insiders

Microsoft 365 Insiders