The Storage Explorer Microsoft Management Console (MMC) snap-in window crashes on a computer that is running Windows Vista, Windows 7, Windows Server 2008 or Windows Server 2008 R2 when you use the snap-in to monitor HBA status

Symptoms

Consider the following scenario:

  • You have a computer that is running Windows Server 2008 or Windows Server 2008 R2.

  • A Fibre Channel host bus adapter (HBA) is installed on the computer.

  • You open the Storage Explorer Microsoft Management Console (MMC) snap-in window to monitor the HBA status and the performance statistics on a computer that is running one of the following operating systems:

    • Windows Vista

    • Windows Server 2008

    • Windows 7

    • Windows Server 2008 R2


    Note When you use a Storage Explorer MMC snap-in on a computer that is running Windows Vista or Windows 7, the computer must have Remote Server Administration Tools (RSAT) installed.

In this scenario, the Storage Explorer MMC snap-in window stops responding at the "Gathering SAN information" stage. When you click the window, it crashes.

Cause

This issue occurs because the Storage Explorer MMC snap-in window does not verify the returned zone information before the snap-in window accesses the information. Therefore, the zone information may be invalid. When invalid zone information is accessed, an access violation occurs.

Resolution

To resolve this issue, apply this hotfix on the computer that you use GPMC to monitor the HBA status.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:

  • Windows Vista Service Pack 1 (SP1)

  • Windows Vista Service Pack 2 (SP2)

  • Windows Server 2008

  • Windows Server 2008 Service Pack 2 (SP2)

  • Windows 7

  • Windows Server 2008 R2

For more information about how to obtain a Windows Vista service pack, click the following article number to view the article in the Microsoft Knowledge Base:

935791 How to obtain the latest Windows Vista service pack

For more information about how to obtain a Windows Server 2008 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

968849 How to obtain the latest service pack for Windows Server 2008

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows Vista and Windows Server 2008 file information notes

Important Windows Vista hotfixes and Windows Server 2008 hotfixes are included in the same packages. However, only "Windows Vista" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows Vista" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.

    6.0.600
    1.
    22xxx

    Windows Vista and Windows Server 2008

    SP1

    LDR

    6.0.600
    2.
    22xxx

    Windows Vista and Windows Server 2008

    SP2

    LDR

  • Service Pack 1 is integrated into the release version of Windows Server 2008.

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 and for Windows Vista" section. MUM files and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows Server 2008 and of Windows Vista

File name

File version

File size

Date

Time

Platform

Fcmgrdll.dll

6.0.6001.22636

83,968

18-Feb-2010

13:59

x86

Iscsimgrdll.dll

6.0.6001.22636

57,344

18-Feb-2010

14:00

Not applicable

Isnsmgrdll.dll

6.0.6001.22636

60,416

18-Feb-2010

14:00

x86

Storexpl.dll

6.0.6001.22636

568,320

18-Feb-2010

15:14

x86

Storexpl.msc

Not applicable

33,652

01-Apr-2009

19:02

Not applicable

Fcmgrdll.dll

6.0.6002.22341

83,968

18-Feb-2010

13:42

x86

Iscsimgrdll.dll

6.0.6002.22341

57,344

18-Feb-2010

13:42

Not applicable

Isnsmgrdll.dll

6.0.6002.22341

60,416

18-Feb-2010

13:42

x86

Storexpl.dll

6.0.6002.22341

568,320

18-Feb-2010

14:54

x86

Storexpl.msc

Not applicable

33,652

03-Apr-2009

21:16

Not applicable

For all supported x64-based versions of Windows Server 2008 and of Windows Vista

File name

File version

File size

Date

Time

Platform

Fcmgrdll.dll

6.0.6001.22636

105,472

18-Feb-2010

14:24

x64

Iscsimgrdll.dll

6.0.6001.22636

70,144

18-Feb-2010

14:25

x64

Isnsmgrdll.dll

6.0.6001.22636

76,288

18-Feb-2010

14:25

x64

Storexpl.dll

6.0.6001.22636

575,488

18-Feb-2010

15:40

x64

Storexpl.msc

Not applicable

33,652

01-Apr-2009

16:22

Not applicable

Fcmgrdll.dll

6.0.6002.22341

105,472

18-Feb-2010

13:43

x64

Iscsimgrdll.dll

6.0.6002.22341

70,144

18-Feb-2010

13:43

x64

Isnsmgrdll.dll

6.0.6002.22341

76,288

18-Feb-2010

13:43

x64

Storexpl.dll

6.0.6002.22341

575,488

18-Feb-2010

14:49

x64

Storexpl.msc

Not applicable

33,652

03-Apr-2009

20:57

Not applicable

Fcmgrdll.dll

6.0.6001.22636

83,968

18-Feb-2010

13:59

x86

Iscsimgrdll.dll

6.0.6001.22636

57,344

18-Feb-2010

14:00

Not applicable

Isnsmgrdll.dll

6.0.6001.22636

60,416

18-Feb-2010

14:00

x86

Storexpl.dll

6.0.6001.22636

568,320

18-Feb-2010

15:14

x86

Storexpl.msc

Not applicable

33,652

01-Apr-2009

19:02

Not applicable

Fcmgrdll.dll

6.0.6002.22341

83,968

18-Feb-2010

13:42

x86

Iscsimgrdll.dll

6.0.6002.22341

57,344

18-Feb-2010

13:42

Not applicable

Isnsmgrdll.dll

6.0.6002.22341

60,416

18-Feb-2010

13:42

x86

Storexpl.dll

6.0.6002.22341

568,320

18-Feb-2010

14:54

x86

Storexpl.msc

Not applicable

33,652

03-Apr-2009

21:16

Not applicable

For all supported IA-64-based versions of Windows Server 2008

File name

File version

File size

Date

Time

Platform

Fcmgrdll.dll

6.0.6001.22636

215,040

18-Feb-2010

14:58

IA-64

Iscsimgrdll.dll

6.0.6001.22636

138,752

18-Feb-2010

14:59

IA-64

Isnsmgrdll.dll

6.0.6001.22636

147,968

18-Feb-2010

14:59

IA-64

Storexpl.dll

6.0.6001.22636

598,528

18-Feb-2010

15:57

IA-64

Storexpl.msc

Not applicable

33,652

01-Apr-2009

16:22

Not applicable

Fcmgrdll.dll

6.0.6002.22341

215,040

18-Feb-2010

13:27

IA-64

Iscsimgrdll.dll

6.0.6002.22341

138,752

18-Feb-2010

13:27

IA-64

Isnsmgrdll.dll

6.0.6002.22341

147,968

18-Feb-2010

13:27

IA-64

Storexpl.dll

6.0.6002.22341

598,528

18-Feb-2010

14:29

IA-64

Storexpl.msc

Not applicable

33,652

03-Apr-2009

20:57

Not applicable

Fcmgrdll.dll

6.0.6001.22636

83,968

18-Feb-2010

13:59

x86

Iscsimgrdll.dll

6.0.6001.22636

57,344

18-Feb-2010

14:00

Not applicable

Isnsmgrdll.dll

6.0.6001.22636

60,416

18-Feb-2010

14:00

x86

Storexpl.dll

6.0.6001.22636

568,320

18-Feb-2010

15:14

x86

Storexpl.msc

Not applicable

33,652

01-Apr-2009

19:02

Not applicable

Fcmgrdll.dll

6.0.6002.22341

83,968

18-Feb-2010

13:42

x86

Iscsimgrdll.dll

6.0.6002.22341

57,344

18-Feb-2010

13:42

Not applicable

Isnsmgrdll.dll

6.0.6002.22341

60,416

18-Feb-2010

13:42

x86

Storexpl.dll

6.0.6002.22341

568,320

18-Feb-2010

14:54

x86

Storexpl.msc

Not applicable

33,652

03-Apr-2009

21:16

Not applicable

Windows 7 and Windows Server 2008 R2 file information notes


Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.

    Version

    Product

    SR_Level

    Service branch

    6.1.760
    0.
    20xxx

    Windows 7 and Windows Server 2008 R2

    RTM

    LDR

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2 and for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 7

File name

File version

File size

Date

Time

Platform

Fcmgrdll.dll

6.1.7600.20971

83,968

23-May-2011

04:34

x86

Storexpl.dll

6.1.7600.20971

588,288

23-May-2011

04:44

x86

Storexpl.msc

Not Applicable

33,652

10-Jun-2009

21:26

Not Applicable

For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Fcmgrdll.dll

6.1.7600.20971

105,984

23-May-2011

05:19

x64

Storexpl.dll

6.1.7600.20971

593,920

23-May-2011

05:31

x64

Storexpl.msc

Not Applicable

33,652

10-Jun-2009

20:43

Not Applicable

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

978344 The Storage Explorer MMC snap-in window crashes if a Fibre Channel HBA is installed in Windows Vista or in Windows Server 2008

Additional file information

Additional file information for Windows Vista and for Windows Server 2008

Additional files for all supported x86-based versions of Windows Vista and of Windows Server 2008

File name

Update.mum

File version

Not applicable

File size

1,567

Date (UTC)

19-Feb-2010

Time (UTC)

11:51

Platform

Not applicable

File name

X86_microsoft-windows-storexpl_31bf3856ad364e35_6.0.6001.22636_none_275327b849bb4a93.manifest

File version

Not applicable

File size

14,367

Date (UTC)

18-Feb-2010

Time (UTC)

18:01

Platform

Not applicable

File name

X86_microsoft-windows-storexpl_31bf3856ad364e35_6.0.6002.22341_none_2929c84246ee3cf5.manifest

File version

Not applicable

File size

14,367

Date (UTC)

18-Feb-2010

Time (UTC)

15:35

Platform

Not applicable

Additional files for all supported x64-based versions of Windows Vista and of Windows Server 2008

File name

Amd64_microsoft-windows-storexpl_31bf3856ad364e35_6.0.6001.22636_none_8371c33c0218bbc9.manifest

File version

Not applicable

File size

14,381

Date (UTC)

18-Feb-2010

Time (UTC)

16:24

Platform

Not applicable

File name

Amd64_microsoft-windows-storexpl_31bf3856ad364e35_6.0.6002.22341_none_854863c5ff4bae2b.manifest

File version

Not applicable

File size

14,381

Date (UTC)

18-Feb-2010

Time (UTC)

15:31

Platform

Not applicable

File name

Update.mum

File version

Not applicable

File size

1,577

Date (UTC)

19-Feb-2010

Time (UTC)

11:51

Platform

Not applicable

File name

X86_microsoft-windows-storexpl_31bf3856ad364e35_6.0.6001.22636_none_275327b849bb4a93.manifest

File version

Not applicable

File size

14,367

Date (UTC)

18-Feb-2010

Time (UTC)

18:01

Platform

Not applicable

File name

X86_microsoft-windows-storexpl_31bf3856ad364e35_6.0.6002.22341_none_2929c84246ee3cf5.manifest

File version

Not applicable

File size

14,367

Date (UTC)

18-Feb-2010

Time (UTC)

15:35

Platform

Not applicable

Additional files for all supported IA-64-based versions of Windows Server 2008

File name

Ia64_microsoft-windows-storexpl_31bf3856ad364e35_6.0.6001.22636_none_2754cbae49b9538f.manifest

File version

Not applicable

File size

14,374

Date (UTC)

18-Feb-2010

Time (UTC)

19:10

Platform

Not applicable

File name

Ia64_microsoft-windows-storexpl_31bf3856ad364e35_6.0.6002.22341_none_292b6c3846ec45f1.manifest

File version

Not applicable

File size

14,374

Date (UTC)

18-Feb-2010

Time (UTC)

15:03

Platform

Not applicable

File name

Update.mum

File version

Not applicable

File size

1,571

Date (UTC)

19-Feb-2010

Time (UTC)

11:51

Platform

Not applicable

File name

X86_microsoft-windows-storexpl_31bf3856ad364e35_6.0.6001.22636_none_275327b849bb4a93.manifest

File version

Not applicable

File size

14,367

Date (UTC)

18-Feb-2010

Time (UTC)

18:01

Platform

Not applicable

File name

X86_microsoft-windows-storexpl_31bf3856ad364e35_6.0.6002.22341_none_2929c84246ee3cf5.manifest

File version

Not applicable

File size

14,367

Date (UTC)

18-Feb-2010

Time (UTC)

15:35

Platform

Not applicable

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7

File name

Update.mum

File version

Not Applicable

File size

1,458

Date (UTC)

23-May-2011

Time (UTC)

07:39

Platform

Not Applicable

File name

X86_af9ab876608dda48792ac97e94d59500_31bf3856ad364e35_6.1.7600.20971_none_aa087ad242a924d2.manifest

File version

Not Applicable

File size

696

Date (UTC)

23-May-2011

Time (UTC)

07:39

Platform

Not Applicable

File name

X86_microsoft-windows-storexpl_31bf3856ad364e35_6.1.7600.20971_none_274abaa7aaf772da.manifest

File version

Not Applicable

File size

9,999

Date (UTC)

23-May-2011

Time (UTC)

07:43

Platform

Not Applicable

Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

Amd64_066c97a5ced9c1832555956952bcf46c_31bf3856ad364e35_6.1.7600.20971_none_e7423a3700e7e364.manifest

File version

Not Applicable

File size

700

Date (UTC)

23-May-2011

Time (UTC)

07:39

Platform

Not Applicable

File name

Amd64_microsoft-windows-storexpl_31bf3856ad364e35_6.1.7600.20971_none_8369562b6354e410.manifest

File version

Not Applicable

File size

10,003

Date (UTC)

23-May-2011

Time (UTC)

07:39

Platform

Not Applicable

File name

Update.mum

File version

Not Applicable

File size

1,671

Date (UTC)

23-May-2011

Time (UTC)

07:39

Platform

Not Applicable

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