You cannot determine which fields are available and which fields are unavailable when you open a dialog box in Microsoft Dynamics NAV

Microsoft Business Solutions-Navision 4.0 and Microsoft Navision 4.0 are now part of Microsoft Dynamics NAV 4.0. All references to Microsoft Business Solutions-Navision or to Microsoft Navision 4.0 relate to Microsoft Dynamics NAV.

This article applies to Microsoft Dynamics NAV 4.0 for all regions.

Symptoms

When you open a dialog box in Microsoft Dynamics NAV, you cannot determine which fields are available and which fields are unavailable because all the fields appear to be available. This problem occurs if the following conditions are true:

  • You are using Microsoft Dynamics NAV on a Windows Vista-based computer.

  • The Windows Aero color scheme is enabled on the computer.

For example, this problem occurs when you open the Customer Card dialog box in Microsoft Dynamics NAV. When you do this, the Balance field and the Credit Limit field have the same color. However, the Balance field should appear dimmed because it is unavailable.

Cause

This problem occurs because Microsoft Dynamics NAV uses Windows controls that have a different appearance when the computer is running Windows Vista.

Resolution

Hotfix information

A supported hotfix is now available from Microsoft. The hotfix corrects the problem that is described in this article. Apply the hotfix only to systems that are experiencing this specific problem.

To resolve this problem immediately, contact Technical Support for Microsoft Dynamics and related products to obtain the hotfix. You can log on to the Microsoft Dynamics site and create a new support request. To do this, visit the following Microsoft Web site:

https://mbs.microsoft.com/support/newstart.aspx You can also contact Technical Support for Microsoft Dynamics and related products by telephone at (888) 477-7877.

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Technical Support Professional for Microsoft Dynamics and related products determines that a specific update will resolve your problem. The usual support costs will apply to any additional support questions and issues that do not qualify for the specific update in question.

How to obtain the Microsoft Dynamics NAV hotfix or update files

After you request a Microsoft Dynamics NAV hotfix or an update file from Technical Support for Microsoft Dynamics, a hyperlink will be sent to you in an e-mail.


The e-mail will contain a hyperlink and a password. You can use the hyperlink to download the Microsoft Dynamics NAV hotfix or the update files. When you click the hyperlink, the File Download – Security Warning dialog box opens. Then, you are prompted to run, to save, or to cancel the download.


If you click Run, the files start the download and the extraction process. You must specify a folder for the new files, and then provide the password.


If you click Save, you must specify a path for saving the compressed file. When you open the file that you saved, you are prompted to specify a path for the files. You must then provide the password provided in the e-mail.


If you click Cancel, the download process stops.

How to install a Microsoft Dynamics NAV hotfix or update file

The Microsoft Dynamics NAV platform hotfixes and updates are made available as single files. To install a Microsoft Dynamics NAV hotfix or an update, you must replace the existing Microsoft Dynamics NAV installation files with the hotfix or the update files. To do this, follow these steps.

Microsoft Dynamics NAV 4.0 SP3

Step 1: Replace the Microsoft Dynamics NAV Client installation file

In the Microsoft Dynamics NAV client installation, replace the following files by using the hotfix or the update file.

File name

File version

File size

Date

Time

Platform

Dbm.dll

4.0.3.25206

345,208

13-Sep-2007

20:18

x86

Fin.exe

4.0.3.25206

8,119,416

13-Sep-2007

20:18

x86

Fin.exe.manifest

Not Applicable

711

11-Sep-2007

21:13

Not Applicable

Finhlink.exe

4.0.3.25206

119,928

13-Sep-2007

20:17

x86

Finsql.exe

4.0.3.25206

8,168,568

13-Sep-2007

20:18

x86

Finsql.exe.manifest

Not Applicable

714

14-Dec-2006

16:41

Not Applicable

Nc_netb.dll

4.0.3.25206

78,968

13-Sep-2007

20:17

x86

Nc_tcp.dll

4.0.3.25206

83,064

13-Sep-2007

20:17

x86

Nc_tcps.dll

4.0.3.25206

91,256

13-Sep-2007

20:17

x86


To replace the existing Microsoft Dynamics NAV files, follow these steps:

  1. Close the Microsoft Dynamics NAV Client.

  2. Locate the Microsoft Dynamics NAV Client installation directory.

    Note Typically, the Microsoft Dynamics NAV Client is installed in the following directory:

    C:\Program Files\Microsoft Business Solutions-Navision\Client\

  3. Copy the files that you downloaded.

  4. Paste the files that you downloaded into the Microsoft Dynamics NAV Client installation directory.

  5. In the

    Confirm File Replace dialog box, click Yes to overwrite the files in the installation directory.

Microsoft Dynamics NAV 2009

Step 1: Replace the Microsoft Dynamics NAV Classic Client installation files

In the Microsoft Dynamics NAV Classic Client installation, replace the following files by using the hotfix or the update file.

File name

File version

File size

Date

Time

Platform

Dbm.dll

6.0.29415.0

444,232

1-July-2009

9:19

x86

Fin.exe

6.0.29415.0

12,244,792

1-July-2009

9:19

x86

Finhlink.exe

6.0.29415.0

452,432

1-July-2009

9:19

x86

Finsql.exe

6.0.29415.0

12,330,832

1-July-2009

9:19

x86

Nc_netb.dll

6.0.29415.0

108,352

1-July-2009

9:19

x86

Nc_tcp.dll

6.0.29415.0

108,368

1-July-2009

9:19

x86

Nc_tcps.dll

6.0.29415.0

153,408

1-July-2009

9:19

x86

Ndbcs.dll

6.0.29415.0

1,333,072

1-July-2009

9:19

x86

Slave.exe

6.0.29415.0

161,616

1-July-2009

9:19

x86


To replace the existing Microsoft Dynamics NAV files, follow these steps:

  1. Close the Microsoft Dynamics NAV Client.

  2. Locate the Microsoft Dynamics NAV Classic Client installation directory.

    Note Typically, the Microsoft Dynamics NAV Classic Client is installed in the following directory:

    C:\Program Files\Microsoft Dynamics NAV\60\CSIDE Client\

  3. Copy the files that you downloaded.

  4. Paste the files that you downloaded into the Microsoft Dynamics NAV Classic Client installation directory.

  5. In the

    Confirm File Replace dialog box, click Yes to overwrite the files in the installation directory.

Step 2: Replace the Microsoft Dynamics NAV RoleTailored Client installation files

In the Microsoft Dynamics NAV RoleTailored Client installation, replace the following files by using the hotfix or the update file.

File name

File version

File size

Date

Time

Platform

Dundaswinchart.dll

5.0.0.1692

2,733,904

1-Jul-2009

9:19

x86

Microsoft.dynamics.framework.patterns.dll

1.2.10579.173

71,648

30-Jun-2009

7:21

x86

Microsoft.dynamics.framework.ui.dll

1.2.10579.173

654,280

30-Jun-2009

7:21

x86

Microsoft.dynamics.framework.ui.mapping.dll

1.2.10579.173

101,336

30-Jun-2009

7:21

x86

Microsoft.dynamics.framework.ui.navigation.dll

1.2.10579.173

22,496

30-Jun-2009

7:21

x86

Microsoft.dynamics.framework.ui.ux2006.dll

1.2.10579.173

93,064

1-Jul-2009

9:08

x86

Microsoft.dynamics.framework.ui.ux2006.winforms.dll

1.2.10579.173

39,840

1-Jul-2009

9:08

x86

Microsoft.dynamics.framework.ui.windows.dll

1.2.10579.173

84,952

30-Jun-2009

7:21

x86

Microsoft.dynamics.framework.ui.winforms.controls.dll

1.2.10579.173

2,067,440

30-Jun-2009

7:21

x86

Microsoft.dynamics.framework.ui.winforms.dll

1.2.10579.173

633,824

30-Jun-2009

7:21

x86

Microsoft.dynamics.nav.client.builder.dll

1.2.10579.173

166,792

1-Jul-2009

9:08

x86

Microsoft.dynamics.nav.client.exe

6.0.29415.0

142,200

1-Jul-2009

9:08

x86

Microsoft.dynamics.nav.client.interop.communicator.dll

6.0.29415.0

76,704

1-Jul-2009

9:08

x86

Microsoft.dynamics.nav.client.serviceconnection.dll

6.0.29415.0

76,704

1-Jul-2009

9:08

x86

Microsoft.dynamics.nav.client.ui.dll

6.0.29415.0

428,920

1-Jul-2009

9:08

x86

Microsoft.dynamics.nav.client.winforms.dll

6.0.29415.0

277,384

1-Jul-2009

9:08

x86

Microsoft.dynamics.nav.client.winforms.tlb

6.0.29415.0

2,652

1-Jul-2009

4:37

Not applicable

Microsoft.dynamics.nav.language.dll

Not applicable

1,866,616

1-Jul-2009

9:08

x86

Microsoft.dynamics.nav.types.dll

6.0.29415.0

383,856

1-Jul-2009

9:08

x86

Microsoft.office.interop.outlook.dll

10.0.4504.0

396,152

1-Jul-2009

9:08

x86

To replace the existing files, follow these steps:

  1. Close the Microsoft Dynamics NAV RoleTailored Client.

  2. Locate the Microsoft Dynamics NAV RoleTailored Client installation directory. Typically, the Microsoft Dynamics NAV RoleTailored Client is installed in the following directory:

    C:\Program Files\Microsoft Dynamics NAV\60\RoleTailored Client

  3. Copy the files that you downloaded.

  4. Paste the files that you downloaded into the Microsoft Dynamics NAV RoleTailored Client installation directory.

  5. When prompted, click Yes to overwrite the files in the installation directory.

Step 3: Replace the Microsoft Dynamics NAV Server installation files

In the Microsoft Dynamics NAV Server installation, replace the following files by using the hotfix or the update file.

File name

File version

File size

Date

Time

Platform

Httpcfg.exe

5.2.3790.0

22,352

1-Jul-2009

9:08

x86

Microsoft.dynamics.nav.language.dll

6.0.29415.0

1,865,600

1-Jul-2009

9:08

x86

Microsoft.dynamics.nav.ncl.dll

6.0.29415.0

489,336

1-Jul-2009

9:08

x86

Microsoft.dynamics.nav.server.exe

6.0.29415.0

137,088

1-Jul-2009

9:08

x86

Microsoft.dynamics.nav.server.exe.config

Not applicable

211

17-Jun-2009

3:29

Not applicable

Microsoft.dynamics.nav.service.dll

6.0.29415.0

120,704

1-Jul-2009

9:08

x86

Microsoft.dynamics.nav.service.runtime.dll

6.0.29415.0

63,376

1-Jul-2009

9:08

x86

Microsoft.dynamics.nav.service.webservices.dll

6.0.29415.0

128,920

1-Jul-2009

9:08

x86

Microsoft.dynamics.nav.types.dll

6.0.29415.0

382,840

1-Jul-2009

9:08

x86

Microsoft.dynamics.nav.watson.dll

6.0.29415.0

38,784

1-Jul-2009

9:08

x86

Nclcsrt.etx

Not applicable

87,279

1-Jul-2009

12:52

Not applicable

Nclcsrt.stx

Not applicable

81,083

1-Jul-2009

12:52

Not applicable

Nclcsrts.dll

Not applicable

1,394,512

1-Jul-2009

9:19

x86

Ndbcs.dll

6.0.29415.0

1,333,072

1-Jul-2009

9:19

x86

To replace the files, follow these steps:

  1. Stop the Microsoft Dynamics NAV server service.

  2. Locate the Microsoft Dynamics NAV server service installation directory.




    Note Typically, the Microsoft Dynamics NAV server service is installed in the following directory:

    C:\program files\Microsoft Dynamics NAV\60\Service

  3. Copy the files that you downloaded.

  4. Paste the files that you downloaded into the Microsoft Dynamics NAV server service installation directory.

  5. Click Yes to overwrite the files in the directory.

  6. Start the Microsoft Dynamics NAV server service.

Step 4: Replace Common Files files

In the Common Files folder, replace the following files.

File name

File version

File size

Date

Time

Platform

Customization.xml

Not applicable

1,115

17-Jun-2009

3:24

Not applicable

Msoutl.olb

11.0.5510.0

200,248

17-Jun-2009

3:24

Not applicable

To replace the existing files, follow these steps:

  1. Locate the Common Files directory:

    C:\Program Files\Common Files\Microsoft Dynamics NAV\OLSync

  2. Copy the files that you downloaded.

  3. Paste the files that you downloaded into the Common Files directory.

  4. When prompted, click Yes to overwrite the files in the installation directory.

Step 5: Replace Windows\System32 files

In the Windows\System32 folder, replace the following files.

File name

File version

File size

Date

Time

Platform

Cdo.dll

6.5.7940.0

775,480

1-Jul-2009

9:19

x86

Gapi32.dll

6.5.7940.0

71,488

1-Jul-2009

9:19

x86

To replace the existing files, follow these steps:

  1. Locate the Windows\System32 directory:

    C:\Windows\System32

  2. Copy the files that you downloaded.

  3. Paste the files that you downloaded into the Common Files directory.

  4. When prompted, click Yes to overwrite the files in the installation directory.

Prerequisites

You must have one of the following products installed to apply this hotfix:

  • Microsoft Dynamics NAV 4.0 SP3 with hotfix KB 940718

  • Microsoft Dynamics NAV 2009

Removal information

You cannot remove this hotfix.

Restart requirement


If you are prompted to restart the computer, you must restart the computer after you apply this hotfix.

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

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