Inbox rule applying a personal tag doesn't stamp RetentionDate in Exchange Server 2019 and 2016

Symptoms

In Microsoft Exchange Server 2019 and Exchange Server 2016, an inbox rule applying a retention policy should stamp three properties:

  • RetentionDate

  • RetentionPeriod

  • PolicyTag

However, only two properties RetentionPeriod and PolicyTag are stamped.

Resolution

To fix this issue, install one of the following updates:

For Exchange Server 2019, install the Cumulative Update 7 for Exchange Server 2019 or a later cumulative update for Exchange Server 2019.​
For Exchange Server 2016, install the Cumulative Update 18 for Exchange Server 2016 or a later cumulative update for Exchange Server 2016.

References

Learn about the  terminology that Microsoft uses to describe software updates.

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