Symptoms
Consider the following scenario:
-
You access a mailbox in an Exchange Server 2010 environment by using an Exchange ActiveSync device to connect to a Microsoft Exchange Server 2010 Client Access server.
-
You make some changes that change the user-agent information about the device. For example, you update the operating system version on the device.
-
The administrator runs the Get-ActiveSyncDeviceStatistics cmdlet to retrieve the device statistics.
In this scenario, the cmdlet returns an out of date version of the user-agent information instead of the latest user-agent information.
Cause
This issue occurs because Exchange ActiveSync does not recognize the changes of the user-agent string. Therefore, Active Directory Domain Services (AD DS) is not updated with the latest user-agent information.
Resolution
To resolve this issue, install the following cumulative update:
2661854 Description of Update Rollup 2 for Exchange Server 2010 Service Pack 2
More Information
For more information about the Get-ActiveSyncDeviceStatistics cmdlet, visit the following Microsoft website:
General information about the Get-ActiveSyncDeviceStatistics cmdletFor more information about user-agent strings, visit the following Microsoft website:
General information about user-agent stringsFor more information about Exchange ActiveSync, visit the following Microsoft website:
General information about Exchange ActiveSync
The Troubleshoot ActiveSync with Exchange Server guided walkthrough helps troubleshoot the following issues:
-
Unable to create a profile on the device
-
Unable to connect to the server
-
Mail issues
-
Calendaring issues
-
Delays on device/CAS performance
