Locate error logs to troubleshoot a problem

Sometimes, our support team will need some extra information from you in order to help you solve your problem. Here’s how to find a log of any errors you might be having in Class Notebook.

1. Type File Explorer in your start bar and open it.

   

2. Copy (Ctrl+C) this command: %tmp%\ClassNotebook

3. Paste (Ctrl+V) the command into the File Explorer address bar.

4. Press Enter or select the arrow at the end of the bar.

5. You can attach the error logs you see to your question in the community forum.

Learn more

Getting Started with the OneNote Class Notebook: A Walkthrough for Educators

Class Notebook add-in for OneNote

Use Class Notebook in Teams

Create a Class Notebook in OneNote

Class Notebook Tools instructions for OneNote for the web

Additional resources for educators