Microsoft Copilot brings you the power of next-generation AI, by combining the power of large language models (LLMs), your data, and your Microsoft 365 apps.
We appreciate when you take time to provide us with feedback about using Copilot with Microsoft 365 apps so that we can continually improve Copilot.
What is user-initiated Copilot feedback?
Feedback about Copilot is collected from Copilot experiences, such as when you select thumbs-up or thumbs-down on a response from Copilot in Microsoft 365 apps. After you select one of the thumbs, the feedback pane appears and asks for more information—for what you liked (if you selected thumbs-up) or for what went wrong (if you selected thumbs-down).
Note: If you're using Copilot at work or school, your IT admin can turn off feedback. If the thumbs options don't appear next to your Copilot responses, your IT admin most likely turned off feedback for your organization.
You can view your feedback in the Microsoft feedback portal. To view feedback you've submitted to us, select My Feedback and sign in. If you're using Copilot at work or school, your IT admin might not allow you to use the feedback portal.
How does Microsoft use the feedback data to improve Copilot?
We use your feedback about using Copilot with Microsoft 365 apps only to improve Copilot. By providing feedback about your experience with Copilot, you enable us to make Copilot a better product for you and for everyone else using Copilot. With your feedback, we can do the following:
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Improve Copilot product quality, including resolving issues more quickly with specific information about what you experienced.
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Prioritize feature requests that will enhance your Copilot experience.
At Microsoft, we're guided by our Responsible AI principles. Data privacy and security is a key principle of responsible AI.
What data is collected with Copilot feedback?
Notes:
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Until you select Submit in the feedback pane, no data is collected other than your initial thumbs-up or thumbs-down choice. All other data described in this section is sent only when you select Submit.
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If you’re using Copilot at work or school, your IT admin can control what types of data we can ask you for in feedback, including if we can ask for and collect content samples. If you don't see either the option to send (or preview) content samples or a link to learn more about what content samples are collected, your IT admin might have turned off that option.
Data that is always sent
Some basic information is collected with all Microsoft 365 feedback, whether or not the feedback is about Copilot. The following data is also collected as a part of Copilot feedback to help Microsoft take action on your feedback:
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Prompt: What you asked Copilot to do. We might also collect modifications to your prompt made by the Copilot system, additional metadata fields (such as file type) that are based only on your original prompt, and/or a link to a prompt template, if you used one to create your Copilot prompt.
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Generated response: What Copilot returned to you in response to your prompt. In addition to the primary response from Copilot, this might include intermediate Copilot responses shown while the final response is being generated (such as “Working on it”), prompt suggestions shown, and/or citations shown as references or links below the generated response.
Additional data that is optional to send
In the feedback pane, we might also ask your permission to collect additional data that is specific to your Copilot experience. If you agree to this collection, some or all of the following data will be collected when you select Submit:
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Relevant content samples: Additional files that help us understand why Copilot gave you that generated response. These might include the full history of your chat with Copilot, files or additional content that Copilot used to formulate the generated response (which might include content not shown or referenced in the final response), and/or the actual prompt (which includes Microsoft proprietary content) that was sent to the LLM. The following are examples of data we might ask to collect as relevant content samples, when Copilot references this data for generating the response to your prompt:
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Files: All content from a file, including file body, author, date, and other file metadata
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Meetings: All content from a meeting, including title, organizer, attendees, time, location, and meeting details
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Emails: All content from an email, including sender and recipients, title, email body text, and/or send and receive dates
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People: Results from people searches, including the logic for the relevance ranking, such as files you accessed or collaborated on, emails received by people in common, and/or meetings attended with people in common
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Topics: Extracted information from Viva Topics, including people, organizations, or subjects
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Messages: All content from a Microsoft Teams message, including sender, recipient, and/or content
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Additional log files: Log files that might include the content of your files, your name or email address, or other personal data (such as your IP address), as this might be the only way to determine why Copilot gave you the response it did. These files may contain data not covered in optional diagnostic data for Microsoft 365 apps.
If possible, we show you links to this additional data in the feedback pane, so that you can preview the data before you select Submit. If we're unable to preview all of the data we're collecting, we show you a link in the feedback pane to learn more about the data that will be collected with your feedback. None of this additional data will be collected until you select Submit.
Who in my organization has access to view my Copilot feedback?
If you're using Copilot at work or school, your IT admin can view your feedback, including your name and all content samples that are collected that don’t contain Microsoft proprietary content. Your IT admin can also delete feedback that you provided to us.
How does Microsoft handle my feedback data?
We understand that when you use our products, you're entrusting us with one of your most valuable assets: your data. We make sure the feedback we receive is stored and handled under Microsoft governance rules, and that it can only be accessed for approved uses. We don't use your email, chat, files, or other personal content to target ads to you. When we collect data, we use it to make your experiences better.
To learn more about how we protect the privacy and confidentiality of your data, and how we ensure that it will be used only in a way that is consistent with your expectations, review our privacy principles at the Microsoft Trust Center and in the Microsoft Privacy Statement.
