Symptoms
Assume that you try to type some Japanese characters in Microsoft Excel 2013 by using Microsoft IME on a one-CPU computer that is running Windows RT 8.1, Windows 8.1, Windows Server 2012 R2, Windows RT, Windows 8, or Windows Server 2012. When IME converts the Japanese characters, Excel freezes for about three minutes.
Resolution
To resolve this issue in Windows RT 8.1, Windows 8.1, or Windows Server 2012 R2, install update rollup 2962409.
To resolve this issue in Windows 8 and Windows Server 2012, install the hotfix or update 2960837 that are described in this article.
Update information
How to obtain update 2962409
For more information about update rollup 2962409, click the following article number to view the article in the Microsoft Knowledge Base:
2962409 Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 update rollup: June 2014
How to obtain update 2960837
Method 1: Windows Update
This update is available from Windows Update.
Method 2: Microsoft Download Center
The following files are available for download from the Microsoft Download Center:
| Operating system | Update |
|---|---|
| All supported x86-based versions of Windows 8 |
Download the package now. |
| All supported x64-based versions of Windows 8 |
Download the package now. |
| All supported x64-based versions of Windows Server 2012 |
Download the package now. |
Note The update for Windows RT can be obtained only from Windows Update.
For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to obtain Microsoft support files from online services Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.
Hotfix information for Windows 8 and Windows Server 2012
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
Prerequisites
To apply this hotfix, you must be running Windows 8 or Windows Server 2012.
Registry information
To apply this hotfix, you do not have to make any changes to the registry.
Restart requirement
You may have to restart the computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace a previously released hotfix.
File information
The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows RT, Windows 8, and Windows Server 2012 file information notes Important Windows 8 and Windows Server 2012 hotfixes are included in the same packages. However, only "Windows 8" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
- The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows RT, Windows 8, and Windows Server 2012" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For Windows RT
| File name | File version | File size | Date | Time | Platform |
|---|---|---|---|---|---|
| Imebroker.exe | 15.0.9200.16904 | 257,536 | 24-Apr-2014 | 15:17 | Not applicable |
| Imebrokerps.dll | 15.0.9200.16420 | 19,968 | 20-Sep-2012 | 05:34 | Not applicable |
| Imjplmp.dll | 15.0.9200.16904 | 627,712 | 24-Apr-2014 | 15:16 | Not applicable |
For all supported x86-based versions of Windows 8
| File name | File version | File size | Date | Time | Platform |
|---|---|---|---|---|---|
| Imebroker.exe | 15.0.9200.16897 | 249,856 | 23-Apr-2014 | 23:51 | x86 |
| Imebrokerps.dll | 15.0.9200.16420 | 19,456 | 20-Sep-2012 | 05:54 | x86 |
| Imebroker.exe | 15.0.9200.21020 | 249,856 | 23-Apr-2014 | 23:59 | x86 |
| Imebrokerps.dll | 15.0.9200.20521 | 19,456 | 20-Sep-2012 | 05:54 | x86 |
| Imjplmp.dll | 15.0.9200.16897 | 604,160 | 23-Apr-2014 | 23:50 | x86 |
| Imjplmp.dll | 15.0.9200.21020 | 604,160 | 23-Apr-2014 | 23:58 | x86 |
For all supported x64-based versions of Windows 8 and Windows Server 2012
| File name | File version | File size | Date | Time | Platform |
|---|---|---|---|---|---|
| Imebroker.exe | 15.0.9200.16897 | 340,480 | 23-Apr-2014 | 23:39 | x64 |
| Imebrokerps.dll | 15.0.9200.16420 | 37,888 | 20-Sep-2012 | 06:31 | x64 |
| Imebroker.exe | 15.0.9200.21020 | 340,480 | 23-Apr-2014 | 23:49 | x64 |
| Imebrokerps.dll | 15.0.9200.20521 | 37,888 | 20-Sep-2012 | 06:31 | x64 |
| Imjplmp.dll | 15.0.9200.16897 | 989,184 | 23-Apr-2014 | 23:37 | x64 |
| Imjplmp.dll | 15.0.9200.21020 | 988,672 | 23-Apr-2014 | 23:48 | x64 |
| Imebrokerps.dll | 15.0.9200.16420 | 19,456 | 20-Sep-2012 | 05:54 | x86 |
| Imebrokerps.dll | 15.0.9200.20521 | 19,456 | 20-Sep-2012 | 05:54 | x86 |
| Imjplmp.dll | 15.0.9200.16897 | 604,160 | 23-Apr-2014 | 23:50 | x86 |
| Imjplmp.dll | 15.0.9200.21020 | 604,160 | 23-Apr-2014 | 23:58 | x86 |
Status
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
More Information
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
Additional file information
Additional file information for Windows RT, Windows 8, and Windows Server 2012
Additional files for Windows RT
| File property | Value |
|---|---|
| File name | Arm_3478c06897969a65d667bae29f0fdafe_31bf3856ad364e35_6.2.9200.16904_none_45dc3fc14c60fcef.manifest |
| File version | Not applicable |
| File size | 751 |
| Date (UTC) | 25-Apr-2014 |
| Time (UTC) | 06:27 |
| Platform | Not applicable |
| File name | Arm_4dc228d0aa7dcbd2d5d0fb51e30a933b_31bf3856ad364e35_6.2.9200.16904_none_a946d95914c5141c.manifest |
| File version | Not applicable |
| File size | 751 |
| Date (UTC) | 25-Apr-2014 |
| Time (UTC) | 06:27 |
| Platform | Not applicable |
| File name | Arm_microsoft-windows-d..-eashared-imebroker_31bf3856ad364e35_6.2.9200.16904_none_86c24e39c8a3c135.manifest |
| File version | Not applicable |
| File size | 27,327 |
| Date (UTC) | 25-Apr-2014 |
| Time (UTC) | 06:27 |
| Platform | Not applicable |
| File name | Arm_microsoft-windows-d..-japanese-lmprofile_31bf3856ad364e35_6.2.9200.16904_none_4564364f27f8dc03.manifest |
| File version | Not applicable |
| File size | 14,045 |
| Date (UTC) | 24-Apr-2014 |
| Time (UTC) | 15:51 |
| Platform | Not applicable |
| File name | Update.mum |
| File version | Not applicable |
| File size | 1,583 |
| Date (UTC) | 25-Apr-2014 |
| Time (UTC) | 06:27 |
| Platform | Not applicable |
Additional files for all supported x86-based versions of Windows 8
| File property | Value |
|---|---|
| File name | Update.mum |
| File version | Not applicable |
| File size | 2,028 |
| Date (UTC) | 25-Apr-2014 |
| Time (UTC) | 07:31 |
| Platform | Not applicable |
| File name | X86_0e5377210a685fabb25f0a48c309d8a2_31bf3856ad364e35_6.2.9200.21027_none_402099ca18f8e3bd.manifest |
| File version | Not applicable |
| File size | 751 |
| Date (UTC) | 25-Apr-2014 |
| Time (UTC) | 07:31 |
| Platform | Not applicable |
| File name | X86_5f404b49155c1750f32d8d4077b65be2_31bf3856ad364e35_6.2.9200.16904_none_e767c8fbd05d9e52.manifest |
| File version | Not applicable |
| File size | 751 |
| Date (UTC) | 25-Apr-2014 |
| Time (UTC) | 07:31 |
| Platform | Not applicable |
| File name | X86_75a4ce986f189e5148fdc0fe37127acf_31bf3856ad364e35_6.2.9200.16904_none_17239e7a6be8bd41.manifest |
| File version | Not applicable |
| File size | 751 |
| Date (UTC) | 25-Apr-2014 |
| Time (UTC) | 07:31 |
| Platform | Not applicable |
| File name | X86_ef12b3f73e7db8bca7d43e5f8c4aa37a_31bf3856ad364e35_6.2.9200.21027_none_59ad2aaa5e057f5b.manifest |
| File version | Not applicable |
| File size | 751 |
| Date (UTC) | 25-Apr-2014 |
| Time (UTC) | 07:31 |
| Platform | Not applicable |
| File name | X86_microsoft-windows-d..-eashared-imebroker_31bf3856ad364e35_6.2.9200.16904_none_86bfdbe1c8a6a26f.manifest |
| File version | Not applicable |
| File size | 27,327 |
| Date (UTC) | 25-Apr-2014 |
| Time (UTC) | 07:31 |
| Platform | Not applicable |
| File name | X86_microsoft-windows-d..-eashared-imebroker_31bf3856ad364e35_6.2.9200.21027_none_8736afeee1d1fc3b.manifest |
| File version | Not applicable |
| File size | 27,327 |
| Date (UTC) | 25-Apr-2014 |
| Time (UTC) | 07:31 |
| Platform | Not applicable |
| File name | X86_microsoft-windows-d..-japanese-lmprofile_31bf3856ad364e35_6.2.9200.16904_none_4561c3f727fbbd3d.manifest |
| File version | Not applicable |
| File size | 14,045 |
| Date (UTC) | 24-Apr-2014 |
| Time (UTC) | 00:19 |
| Platform | Not applicable |
| File name | X86_microsoft-windows-d..-japanese-lmprofile_31bf3856ad364e35_6.2.9200.21027_none_45d8980441271709.manifest |
| File version | Not applicable |
| File size | 14,045 |
| Date (UTC) | 24-Apr-2014 |
| Time (UTC) | 00:29 |
| Platform | Not applicable |
Additional files for all supported x64-based versions of Windows 8 and Windows Server 2012
| File property | Value |
|---|---|
| File name | Amd64_0a607caa224d0b00b335befacf4b5ad3_31bf3856ad364e35_6.2.9200.16904_none_b99b312343d1ba44.manifest |
| File version | Not applicable |
| File size | 755 |
| Date (UTC) | 25-Apr-2014 |
| Time (UTC) | 08:54 |
| Platform | Not applicable |
| File name | Amd64_0e5377210a685fabb25f0a48c309d8a2_31bf3856ad364e35_6.2.9200.21027_none_9c3f354dd15654f3.manifest |
| File version | Not applicable |
| File size | 753 |
| Date (UTC) | 25-Apr-2014 |
| Time (UTC) | 08:54 |
| Platform | Not applicable |
| File name | Amd64_0f754d5310b9ad5e8cfceb4a1882b0cd_31bf3856ad364e35_6.2.9200.21027_none_d540a3f61d3867f7.manifest |
| File version | Not applicable |
| File size | 1,152 |
| Date (UTC) | 25-Apr-2014 |
| Time (UTC) | 08:54 |
| Platform | Not applicable |
| File name | Amd64_10fd80974f8554eb2c05c9ed58d09113_31bf3856ad364e35_6.2.9200.21027_none_7d5aa4596df86db8.manifest |
| File version | Not applicable |
| File size | 755 |
| Date (UTC) | 25-Apr-2014 |
| Time (UTC) | 08:54 |
| Platform | Not applicable |
| File name | Amd64_457bc333d1c76752453f95e660b0a2cc_31bf3856ad364e35_6.2.9200.16904_none_f10b7724b5944357.manifest |
| File version | Not applicable |
| File size | 1,152 |
| Date (UTC) | 25-Apr-2014 |
| Time (UTC) | 08:54 |
| Platform | Not applicable |
| File name | Amd64_5f404b49155c1750f32d8d4077b65be2_31bf3856ad364e35_6.2.9200.16904_none_4386647f88bb0f88.manifest |
| File version | Not applicable |
| File size | 753 |
| Date (UTC) | 25-Apr-2014 |
| Time (UTC) | 08:54 |
| Platform | Not applicable |
| File name | Amd64_702d089b894698e59313ae9bea515250_31bf3856ad364e35_6.2.9200.21027_none_38e8a5100f7b6633.manifest |
| File version | Not applicable |
| File size | 1,150 |
| Date (UTC) | 25-Apr-2014 |
| Time (UTC) | 08:54 |
| Platform | Not applicable |
| File name | Amd64_76660da455af1b735b93126a1eee58a1_31bf3856ad364e35_6.2.9200.21027_none_eb70bd693629f6cc.manifest |
| File version | Not applicable |
| File size | 755 |
| Date (UTC) | 25-Apr-2014 |
| Time (UTC) | 08:54 |
| Platform | Not applicable |
| File name | Amd64_78f55f31e36ab39f563ee33018091968_31bf3856ad364e35_6.2.9200.21027_none_40ac7f50902cac5e.manifest |
| File version | Not applicable |
| File size | 755 |
| Date (UTC) | 25-Apr-2014 |
| Time (UTC) | 08:54 |
| Platform | Not applicable |
| File name | Amd64_a12e34f43473fa925c95b5782db5ce4d_31bf3856ad364e35_6.2.9200.16904_none_06d4e297b1eda366.manifest |
| File version | Not applicable |
| File size | 755 |
| Date (UTC) | 25-Apr-2014 |
| Time (UTC) | 08:54 |
| Platform | Not applicable |
| File name | Amd64_d352399b2634a3d6d3189cfa58a18373_31bf3856ad364e35_6.2.9200.16904_none_5055763915239d79.manifest |
| File version | Not applicable |
| File size | 755 |
| Date (UTC) | 25-Apr-2014 |
| Time (UTC) | 08:54 |
| Platform | Not applicable |
| File name | Amd64_dfcc3fa909727e0af598c206dc088086_31bf3856ad364e35_6.2.9200.16904_none_1002859a2da70a36.manifest |
| File version | Not applicable |
| File size | 1,150 |
| Date (UTC) | 25-Apr-2014 |
| Time (UTC) | 08:54 |
| Platform | Not applicable |
| File name | Amd64_microsoft-windows-d..-eashared-imebroker_31bf3856ad364e35_6.2.9200.16904_none_e2de7765810413a5.manifest |
| File version | Not applicable |
| File size | 27,329 |
| Date (UTC) | 25-Apr-2014 |
| Time (UTC) | 08:54 |
| Platform | Not applicable |
| File name | Amd64_microsoft-windows-d..-eashared-imebroker_31bf3856ad364e35_6.2.9200.21027_none_e3554b729a2f6d71.manifest |
| File version | Not applicable |
| File size | 27,329 |
| Date (UTC) | 25-Apr-2014 |
| Time (UTC) | 08:54 |
| Platform | Not applicable |
| File name | Amd64_microsoft-windows-d..-japanese-lmprofile_31bf3856ad364e35_6.2.9200.16904_none_a1805f7ae0592e73.manifest |
| File version | Not applicable |
| File size | 14,047 |
| Date (UTC) | 24-Apr-2014 |
| Time (UTC) | 03:12 |
| Platform | Not applicable |
| File name | Amd64_microsoft-windows-d..-japanese-lmprofile_31bf3856ad364e35_6.2.9200.21027_none_a1f73387f984883f.manifest |
| File version | Not applicable |
| File size | 14,047 |
| Date (UTC) | 24-Apr-2014 |
| Time (UTC) | 03:09 |
| Platform | Not applicable |
| File name | Update.mum |
| File version | Not applicable |
| File size | 2,695 |
| Date (UTC) | 25-Apr-2014 |
| Time (UTC) | 08:54 |
| Platform | Not applicable |
| File name | Wow64_microsoft-windows-d..-eashared-imebroker_31bf3856ad364e35_6.2.9200.16904_none_ed3321b7b564d5a0.manifest |
| File version | Not applicable |
| File size | 20,586 |
| Date (UTC) | 25-Apr-2014 |
| Time (UTC) | 08:54 |
| Platform | Not applicable |
| File name | Wow64_microsoft-windows-d..-eashared-imebroker_31bf3856ad364e35_6.2.9200.21027_none_eda9f5c4ce902f6c.manifest |
| File version | Not applicable |
| File size | 20,586 |
| Date (UTC) | 25-Apr-2014 |
| Time (UTC) | 08:54 |
| Platform | Not applicable |
| File name | X86_microsoft-windows-d..-japanese-lmprofile_31bf3856ad364e35_6.2.9200.16904_none_4561c3f727fbbd3d.manifest |
| File version | Not applicable |
| File size | 14,045 |
| Date (UTC) | 24-Apr-2014 |
| Time (UTC) | 00:19 |
| Platform | Not applicable |
| File name | X86_microsoft-windows-d..-japanese-lmprofile_31bf3856ad364e35_6.2.9200.21027_none_45d8980441271709.manifest |
| File version | Not applicable |
| File size | 14,045 |
| Date (UTC) | 24-Apr-2014 |
| Time (UTC) | 00:29 |
| Platform | Not applicable |