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徵狀

請考慮下列案例:

  • 在 Microsoft Exchange Server 2016年或Exchange Server 2013年環境中設定 Microsoft Exchange Online 封存。

  • 您設定執行 Exchange Server,為連接到辦公室 365 (而不能直接存取) 中使用 proxy 伺服器。

  • 您建立的保留原則,然後套用原則至先 Exchange 組織中的使用者的信箱。

  • 您可以執行開始 ManagedFolderAssistant指令程式,若要啟動訊息記錄管理中程飛彈型處理信箱。

在這個案例中,中程型運作不正常的信箱。

原因

之所以發生這個問題,是因為網頁 proxy 未設定時,執行 Exchange Server 的伺服器會嘗試連線到辦公室 365。因此, Exchange Server和中程型停駐點處理的信箱無法找到定域機組為基礎的封存信箱。

解決方案

Exchange Server 2016,為安裝 Exchange Server 2016年的Exchange Server 2016年中更新的累積 12 」 或 「稍後累積的更新

如果您使用的 Exchange Server 2013年,我們建議您升級到 Exchange Server 2016,要能夠接收此問題的解析度。

其他相關資訊

您可能會收到類似下列的範例,當您執行此信箱匯出 MailboxDiagnosticLogs指令程式時的例外狀況:

Export-MailboxDiagnosticLogs "MailboxAlias" -ComponentName MRM | FL > C:\location\MBXDiag.txt

----------Call Stack from MRM Details--------------------   Microsoft.Exchange.MailboxAssistants.Assistants.ELC.ElcEwsException: ELC EWS failed with error type: 'ArchiveExchangeWebServiceNotAvailable'. Message: Archive EWS url is unknown.  at Microsoft.Exchange.MailboxAssistants.Assistants.ELC.RemoteArchiveProcessorBase..ctor(MailboxSession mailboxSession, ADUser user, StatisticsLogEntry statisticsLogEntry, Boolean isCrossPremise, Boolean isTestMode, MailboxesInformation archiveMailboxesInformation)  at Microsoft.Exchange.MailboxAssistants.Assistants.ELC.ArchiveProcessorFactory.Create(ArchiveLocation archiveLocation, MailboxSession mailboxSession, ADUser adUser, StatisticsLogEntry statisticsLogEntry, Boolean isTestMode, MailboxesInformation archiveMailboxesInformation)  at Microsoft.Exchange.MailboxAssistants.Assistants.ELC.MailboxData.get_ArchiveProcessor()  at Microsoft.Exchange.MailboxAssistants.Assistants.ELC.ElcUserTagInformation.SaveConfigItem(MailboxDataForTags mailboxDataForTags)  at Microsoft.Exchange.MailboxAssistants.Assistants.ELC.TagProvisioner.InvokeInternal(MailboxDataForTags mailboxDataForTags)  at Microsoft.Exchange.MailboxAssistants.Assistants.ELC.TagProvisioner.Invoke(MailboxDataForTags mailboxDataForTags)  at Microsoft.Exchange.MailboxAssistants.Assistants.ELC.ElcTagSubAssistant.InvokeInternal(MailboxSession mailboxSession, MailboxDataForTags mailboxDataForTags)  at Microsoft.Exchange.MailboxAssistants.Assistants.ELC.ElcTagSubAssistant.Invoke(MailboxSession mailboxSession, MailboxDataForTags mailboxDataForTags)  at Microsoft.Exchange.MailboxAssistants.Assistants.ELC.ELCAssistant.InvokeCore(MailboxSession mailboxSession, List`1 customDataToLog, StatisticsLogEntry logEntry, ElcParameters parameters)  at Microsoft.Exchange.MailboxAssistants.Assistants.ELC.ELCAssistant.<>c__DisplayClass30_0.<InvokeInternalAssistant>b__1()  at Microsoft.Exchange.Common.IL.ILUtil.DoTryFilterCatch(Action tryDelegate, Func`2 filterDelegate, Action`1 catchDelegate)

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