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The Microsoft Authenticator app backs up your account credentials and related app settings, such as the order of your accounts, to the cloud. You can then use the app to recover your information on a new device, potentially avoiding getting locked out or having to recreate accounts.

You can back up multiple accounts, but only one of each type for example, a Microsoft personal account, a work or school account, and a non-Microsoft account such as Amazon or Google.

Important: 

  • You can only back and restore on the same device type: i.e. accounts backed up using an iOS device cannot be restored on an Android device. 

  • We don't store any other information associated with your accounts, including emails or files.

  • We also don't associate or share your accounts in any way or with any other product or service. 

Before you can back up your credentials, you must have:

  • A personal Microsoft account to act as your recovery account.

  • Sign in to your iCloud account. This is where the credentials are stored.

On your iOS device:

  1. Tap Settings.

  2. Under "Backup", enable the iCloud backup toggle.

Before you can back up your credentials, you must have:

  • A personal Microsoft account to act as your recovery account.

On your Android device:

  1. Tap then Settings.

  2. Under "Backup", enable the Cloud Backup toggle.

See also 

Restore account credentials

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