Computer Seems to Hang When You Log On

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This article was previously published under Q329457

SYMPTOMS

When you log on to a computer that uses a complex array of group policies, your computer may seem to stop responding (hang) at the "Applying your personal settings" screen after you supply your user name, password, and domain information.

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CAUSE

This problem is caused by a critical section leak.

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RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

322389 (http://support.microsoft.com/kb/322389/ ) How to obtain the latest Windows XP service pack

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Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time   Version        Size       File name     Platform  SP
   --------------------------------------------------------------------------
   14-Nov-2002  20:18  5.1.2600.106     658,944  Userenv.dll   x86       none
   19-Nov-2002  01:40  5.1.2600.1143    662,528  Userenv.dll   x86       1
   14-Nov-2002  20:19  5.1.2600.106   1,691,648  Userenv.dll   IA64      none
   12-Nov-2002  23:17  5.1.2600.106     658,944  Wuserenv.dll  IA64      none
   19-Nov-2002  01:40  5.1.2600.1143  1,698,816  Userenv.dll   IA64      1
   13-Nov-2002  00:09  5.1.2600.1143    662,528  Wuserenv.dll  IA64      1

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Microsoft Windows XP Service Pack 2.

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