Article ID: 329718 - Last Review: October 30, 2006 - Revision: 2.1 Terminal Server Roaming Profiles Are Not SavedThis article was previously published under Q329718 Important This article contains information that shows you how to help lower security settings or how to turn off security features on a computer. You can make these changes to work around a specific problem. Before you make these changes, we recommend that you evaluate the risks that are associated with implementing this workaround in your particular environment. If you implement this workaround, take any appropriate additional steps to help protect your system. SYMPTOMS When you are connected to a Windows 2000-based Terminal
Server and you try to log off, you may receive the following error message, and
your roaming profile is not saved: Event ID: 1000 Event Type: Error Event Source: Userenv Event Category: None Description: Windows cannot unload your registry file. If you have a roaming profile, your settings are not replicated. Contact your administrator. DETAIL: Access is denied. CAUSE This problem occurs if the following conditions are true:
WORKAROUNDWarning This workaround may make your computer or your network more vulnerable to attack by malicious users or by malicious software such as viruses. We do not recommend this workaround but are providing this information so that you can implement this workaround at your own discretion. Use this workaround at your own risk. Note An antivirus program is designed to help protect your computer from viruses. You must not download or open files from sources that you do not trust, visit Web sites that you do not trust, or open e-mail attachments when your antivirus program is disabled. For additional information about computer viruses, click the following article number to view the article in the Microsoft Knowledge Base: 129972
(http://support.microsoft.com/kb/129972/
)
Computer viruses: description, prevention, and recovery
To work around this problem, disable or remove the
antivirus program or the backup program. Contact the manufacturer of your antivirus program or your backup program for more information about how to resolve this problem. There may be an update for your software that resolves this problem. For information about how to contact the manufacturer of your software, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base: 65416
(http://support.microsoft.com/kb/65416/EN-US/
)
Hardware and Software Third-Party Vendor Contact List, A-K Microsoft provides third-party contact information to help you find
technical support. This contact information may change without notice.
Microsoft does not guarantee the accuracy of this third-party contact
information.60781 (http://support.microsoft.com/kb/60781/EN-US/ ) Hardware and Software Third-Party Vendor Contact List, L-P 60782 (http://support.microsoft.com/kb/60782/EN-US/ ) Hardware and Software Third-Party Vendor Contact List, Q-Z The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products. MORE INFORMATION For additional information about similar
problems that have different causes, click the following article numbers to
view the articles in the Microsoft Knowledge Base: 285192
(http://support.microsoft.com/kb/285192/EN-US/
)
Msinfo32.exe Causes Userenv Event
ID 1000 in Windows 2000
281267
(http://support.microsoft.com/kb/281267/EN-US/
)
Registry Handle Leak in Winlogon Causes Roaming Profiles to Not Unload Properly
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