Article ID: 828041 - Last Review: May 7, 2007 - Revision: 7.8

Description of the Office 2003 critical update: November 4, 2003

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SUMMARY

Microsoft has released an update for Microsoft Office 2003. This update fixes a problem that occurs when you try to open or to save a Microsoft Office PowerPoint 2003 file, a Microsoft Office Word 2003 file, or a Microsoft Office Excel 2003 file that includes an OfficeArt shape that was previously modified and saved in an earlier version of Microsoft Office. When a PowerPoint 2003 file, a Word 2003 file, or a Excel 2003 file is opened in an earlier version of Office, empty "complex" properties may be introduced into the file and a bit may be changed in the file record that describes these properties. Earlier version of Office will ignore this bit value but when this bit value is detected in Office 2003, you may experience the following symptoms:
  • The document may not open completely.
  • The document may be corrupted.
  • The document may open but with missing content.
  • You might receive an error message.
When you open a PowerPoint presentation in PowerPoint 2003, you may receive one of the following error messages where filename is the name of the file that you are trying to open:
PowerPoint can't read filename.
PowerPoint can't open filename because part of file is missing.
PowerPoint can't open the type of file represented by filename.
When you open a PowerPoint presentation in PowerPoint Viewer 2003, you may receive the following error message where filename is the name of the file that you are trying to open:
PowerPoint Viewer cannot open the file filename because the file is corrupted.
Note Although these symptoms appear when you use the PowerPoint 2003 Viewer, the critical update should not be installed unless both Office 2003 and PowerPoint 2003 are also installed because this update will not correct the issue in the downloaded viewer. This update will only correct the issue in the viewer that is included in Office 2003 or PowerPoint 2003.

To update PowerPoint Viewer 2003, use one of the following methods:
  • If you are using PowerPoint Viewer 2003 that is included with Microsoft Office 2003 or with Microsoft Office PowerPoint 2003 and is distributed as part of the Package for CD feature, install Microsoft Office Service Pack 1.
    870924  (http://support.microsoft.com/kb/870924/ ) How to obtain the latest service pack for Office 2003
  • If you previously installed PowerPoint Viewer 2003 from the Web, you can replace it with the latest version of PowerPoint Viewer 2003. You can download the latest version of PowerPoint Viewer 2003 from the Web after you install the earlier version which exhibits the problem that is described in this article.
To download the latest version of the PowerPoint Viewer 2003, visit the following Microsoft Web site:
http://www.microsoft.com/downloads/details.aspx?FamilyID=428d5727-43ab-4f24-90b7-a94784af71a4&DisplayLang=en (http://www.microsoft.com/downloads/details.aspx?FamilyID=428d5727-43ab-4f24-90b7-a94784af71a4&DisplayLang=en)

How to determine whether the Viewer has been updated

The viewer folder will contain updated versions of the following files:
File name Version
------------------------
Pptview.exe 11.0.5703.0
Gdiplus.dll 6.0.3264.0
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List of issues fixed by the update

Office 2003 Update KB828041 fixes the issues that are described in the "Summary" section.

When you open a Word document in Word 2003, you may receive the following error message:
Word experienced an error trying to open the file. Try these suggestions.

* Check the file permissions for the document or drive.
* Make sure there is sufficient free memory and disk space.
* Open the file with the Text Recovery converter.
Additionally, when you open the document in an Office 2003 program, you may receive one of the following error messages where filename is the name of your Office file:
Do you want to save the changes you made to filename?
There is insufficient memory. Save the document now.
filename is read-only. Do you want to save changes to a different file name?
This update is part of the continued attempt by Microsoft to provide the latest product updates to customers.

This article describes how to download and install Office 2003 Critical Update: KB828041.

This update was first included in Microsoft Office 2003 Service Pack 1.

For additional information about the latest service pack for Office 2003, click the following article number to view the article in the Microsoft Knowledge Base:
870924  (http://support.microsoft.com/kb/870924/ ) How to obtain the latest service pack for Office 2003
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MORE INFORMATION

How to download and install the update

If you installed Office from a CD-ROM, you have the following two options:
  • Use the Office Product Updates Web site to automatically install all the latest updates that include all available service packs and public updates.
  • Install only the Office 2003 Update: KB828041 by following the steps that are described later in this article.
Note We recommend that you install the client update by using the Office Product Updates Web site. The Office Product Updates Web site detects your particular installation of Microsoft Office and prompts you to install exactly what you must have to make sure that your Office installation is completely up-to-date.

Office Product Updates Web site

To have the Office Product Updates Web site detect the required updates that you must install on your computer, visit the following Microsoft Web site:
http://office.microsoft.com/en-us/downloads/maincatalog.aspx (http://office.microsoft.com/en-us/downloads/maincatalog.aspx)
After detection is complete, you receive a list of recommended updates for your approval. Click Start Installation to complete the process.

The following file is available for download from the Microsoft Download Center:

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Download
Download the Client version of the Office 2003 Critical Update: KB828041 package now. (http://download.microsoft.com/download/e/1/9/e19746da-c20c-43ff-b824-90a55b5386ad/office2003-kb828041-client-enu.exe)

Release Date: Nov-4-2003

For additional information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591  (http://support.microsoft.com/kb/119591/ ) How to Obtain Microsoft Support Files from Online Services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help to prevent any unauthorized changes to the file.

To download and install the client update, follow these steps:
  1. Click Save to save the Office2003-kb828041-client-enu.exe file to the selected folder.
  2. In Microsoft Windows Explorer, double-click Office2003-kb828041-client-enu.exe.
  3. If you are prompted to install the update, click Yes.
  4. Click Yes to accept the License Agreement.
  5. Insert your Office 2003 CD-ROM if you are prompted to do so, and then click OK.
  6. When you receive a message that indicates that you must restart your system for the changes to take effect, click Yes.
Note After you install the update, you cannot remove it. To revert to an installation before the update was installed, you must remove Office 2003, and then install it again from the original CD-ROM.

Administrative update

If you installed your Office 2003 product from a server location, the server administrator must update the server location with the administrative update and deploy that update to your computer.

The following file is available for download from the Microsoft Download Center:
Collapse this imageExpand this image
Download
Download the Administrative version of the Office 2003 Critical Update: KB828041 package now. (http://download.microsoft.com/download/e/1/9/e19746da-c20c-43ff-b824-90a55b5386ad/office2003-kb828041-fullfile-enu.exe)
Release Date: Nov-4-2003

For additional information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591  (http://support.microsoft.com/kb/119591/ ) How to Obtain Microsoft Support Files from Online Services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help to prevent any unauthorized changes to the file.

If you are the server administrator, download the administrative update. To do this, follow these steps:
  1. Click Save to save the office2003-KB828041-Fullfile-ENU.exe file to the selected folder.
  2. In Windows Explorer, double-click office2003-KB828041-Fullfile-ENU.exe.
  3. If you are prompted to install the update, click Yes.
  4. Click Yes to accept the License Agreement.
  5. In the Type the location where you want to place the extracted files box, type c:\828041, and then click OK.
  6. Click Yes when you are prompted to create the folder.
  7. If you are familiar with the procedure for updating your administrative installation, click Start, and then click Run. Type the following command in the Open box
    msiexec /a Admin Path\MSI File /p C:\828041\MSP File SHORTFILENAMES=TRUE
    where Admin Path is the path of your administrative installation point for Office 2003 (for example, C:\Office2003), MSI File is the .msi database package for the Office 2003 product (for example, Pro11.msi), and MSP File is the name of the administrative update (for example, mso-FullFile-GLB.msp.)

    Note You can append /qb+ to the command line so that the Office 2003 Administrative Installation dialog box and the End User License Agreement dialog box do not appear.
  8. To deploy the update to the client workstations, click Start, and then click Run. Type the following command in the Open box
    msiexec /i Admin Path\MSI File REINSTALL=Feature List REINSTALLMODE=vomu
    where Admin Path is the path of your administrative installation point for Office 2003 (for example, C:\Office2003), MSI File is the MSI database package for the Office 2003 product (for example, Pro11.msi), and Feature List is the list of feature names (case sensitive) that have to be reinstalled for the update. To install all features, you can use REINSTALL=ALL, or you can install the following feature:
    ProductFiles
For additional information about how to update your administrative installation and deploy to client workstations, click the following article number to view the article in the Microsoft Knowledge Base:
829197  (http://support.microsoft.com/kb/829197/ ) How to Install an Update to an Administrative Installation of Office 2003
This article contains instructions about how to install an administrative public update. For additional information about this article in the Microsoft Office Resource Kit, visit the following Microsoft Web site:
http://www.microsoft.com/office/ork/2003/admin/off1101a.htm (http://www.microsoft.com/office/ork/2003/admin/off1101a.htm)
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How to determine whether the update is installed

The update contains updated versions of the following files:
   File name    Version
   ------------------------
   Mso.dll      11.0.5703.0
To determine the version of Office 2003 that is installed on your computer, follow these steps.

Note Because there are several versions of Microsoft Windows, the following steps may be different on your computer. If they are, see your product documentation to complete these steps.
  1. Click Start, and then click Search.
  2. In the Search Results pane, click All files and folders under Search Companion.
  3. In the All or part of the file name box, type Mso.dll, and then click Search.
  4. In the list of files, locate the Mso.dll file, right-click the file, and then click Properties.

    Note If the Search Results pane contains multiple Mso.dll files, locate the Mso.dll file that is in the following location.
    drive:\Program Files\Common Files\Microsoft Shared\OFFICE11
    where drive is the disk drive where Microsoft Windows was installed.
  5. On the Version tab, determine the version of the Mso.dll file that is installed on your computer.
For additional information about how to determine the version of Office 2003 on your computer, click the following article number to view the article in the Microsoft Knowledge Base:
821549  (http://support.microsoft.com/kb/821549/ ) How to check the version of Office 2003 products
Note If the Office 2003 Critical Update: KB828041 is already installed on your computer, you receive the following error message when you try to install the Office 2003 Critical Update: KB828041:
This update has already been applied or is included in an update that has already been applied.
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APPLIES TO
  • Microsoft Office Excel 2003
  • Microsoft Office PowerPoint 2003
  • Microsoft Office Outlook 2003
  • Microsoft Office Publisher 2003
  • Microsoft Office Small Business Edition 2003
  • Microsoft Office Access 2003
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Keywords: 
atdownload kboffice2003sp1fix kbupdate kbinfo KB828041
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