MOM scripts quit unexpectedly on a clustered Exchange Server 2003 computer

After you configure Microsoft Operations Manager (MOM) to monitor a Microsoft Exchange Server 2003 virtual server that is configured on a server cluster, you notice that MOM does not receive mail flow reports from the server cluster as expected. When you investigate this issue, you verify that the MOM scripts are not running or that these scripts quit unexpectedly, and therefore they do not generate the reports.

This problem occurs if you have more than one network name resource configured in the Exchange Server resource group. All the MOM scripts that require a mailbox in the Exchange Server information store must determine the correct mailbox name. These scripts determine the mailbox name by using the Exchange virtual server name, and this name is defined by the network name resource. If you have additional network name resources, the script may select an incorrect network name. In this scenario, the script quits because it cannot determine the mailbox name.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

No prerequisites are required.

Restart requirement

You do not have to restart your computer if you follow the hotfix installation instructions from the "Hotfix installation information" section. However, if you install this hotfix directly on a server cluster, you must restart many services.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Hotfix installation information

To install this hotfix, follow these steps:

1. Run the hotfix package to install the hotfix files on an Exchange Server 2003 computer that is not configured on a server cluster.
   
   Note The hotfix installation package extracts the replacement script files to the following location on your Exchange Server computer:
   Program Files\exchsrvr\837042
   Microsoft recommends that you do not install this package directly on a clustered Exchange Server computer so that you do not have to restart services on the computer.
2. Copy the script files to a temporary location on the MOM Data Access Server/Consolidator-Agent Manager (DCAM) server.
3. Replace the existing MOM scripts. To do so:
   1. Start the MOM Administrator Console tool.
   2. For each existing script, select the script contents, and then paste that content into a new file as a backup.
   3. Paste the new script into the MOM Administrator Console window.
4. After you have replaced all the scripts, right-click Rules in the MOM Administrator Console tool, and then click Commit Configuration Change. The process starts to update the MOM agents on your Exchange Server computers.

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

After you install this hotfix, the new script files search the Active Directory directory service for the correct Exchange Server virtual server name to determine the mailbox name from. For additional information, click the following article number to view the article in the Microsoft Knowledge Base: For additional information, click the following article number to view the article in the Microsoft Knowledge Base: