When you attempt to establish a Dial-Up Networking connection with
another Windows computer, you may receive a User Logon dialog box in which
you are prompted for a user name, a password, and a domain name.
NOTE: In the Novell environment, the domain name prompt is replaced with
a preferred server prompt.
When you click OK, you may receive the following message:
The computer you have dialed in to has denied access because the
username and/or password is invalid on the domain.
After you receive this message, the connection is terminated.
The user name, password, domain name, or preferred server name you are
using is incorrect, or the password cache files have become damaged.
This behavior can occur in either of the following situations:
- The Windows Dial-Up Networking Server is connected to a LAN that
uses a Microsoft Windows NT or Novell NetWare server for user validation.
- The Windows Dial-Up Networking Server is not connected to a LAN and
does not use a Windows NT or NetWare server for user validation.
In the first situation, if user-level security is enabled, the Dial-Up
Networking (DUN) Server provides pass-through user validation to a Windows
NT or NetWare server. In this case, correcting the erroneous user name,
password, domain name, or preferred server name resolves the issue. It
is important to remember when you are using user-level security that a
user must have a valid account on the network and must be added to the DUN
Server's access list before the user can attempt access.
With share-level security, the server can be password-protected. In this
case, the DUN Server does not provide pass-through user validation.
In the second situation, in which the DUN Server does not provide pass-
through user validation, the following items can cause the behavior
described in this article:
- There is a password for the server but you are using an incorrect password.
- There is no password for the server but you are providing a password.
- The RNA password list cache (.pwl) file is damaged.
If you are providing a password when one is not needed, remove the pass-
word from the Dial-Up Networking connection with which you are attempting
the connection. If you do not know whether a password is needed for the
server, you have forgotten the password, or the .pwl files are damaged,
follow these steps on both computers (that is, on both the client and the
- Close all open programs.
- Restart the computer. For Windows 95, when you see the "Starting
Windows 95" message, press the F8 key, and then choose Safe Mode
Command Prompt Only from the Startup menu.
For Windows 98, press and hold down the CTRL key after your computer
completes the Power On Self Test (POST), and then choose Safe Mode
Command Prompt Only from the Startup menu. For more information about
Windows 98 startup, see the following article in the Microsoft
NOTE: You must restart your computer to a command prompt to follow
these steps correctly. If you rename the Rna.pwl file in an MS-DOS
session within Windows, the cached copy of the file is flushed back
to disk when you shut down and restart the computer.
TITLE : No "Starting Windows 98" Message at Startup
- Type the following line, and then press ENTER
where <windows> is your Windows folder.
- Type the following line, and then press ENTER:
ren rna.pwl rna.xxx
Renaming the Rna.pwl file resets the password settings for Dial-Up
Server and Direct Cable Connection.
- Restart the computer.
After you restart the computer, when you start Dial-Up Networking or DUN
Server loads, you receive an error message stating that the password list
file is damaged or missing. Acknowledge this message to continue. A new
Rna.pwl file is created automatically.
: If you have installed Microsoft Windows 95 Service Pack 1, password list files can become damaged even after you remove them and they are re-created automatically. To resolve this issue, obtain the Mspwlupd.exe update file and run it. For additional information about how to obtain the Mspwlupd.exe file, click the article number below
to view the article in the Microsoft Knowledge Base:
Enhanced Encryption for Windows 95 Password Cache
Article ID: 148899 - Last Review: October 26, 2013 - Revision: 2.0
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