Article ID: 197420 - View products that this article applies to.
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Summary

You can send survey-type messages with voting buttons to a group of recipients. By clicking a button, each respondent can express a preference and generate a response message to vote. Outlook logs Vote messages to the original message's tracking page. This article describes the conditions and requirements for proper operation of the Voting feature.

More information

For the Voting feature to work, both the message sender and the message recipient must be using Outlook. It also depends upon the setting of certain options in Outlook, and the proper handling of the incoming Vote messages.

How to Generate Voting Messages

Outlook 2002 and later
  1. Open a new email message.
  2. Click Options, and then click Use Voting Buttons.
  3. Click to select one of the predefined option sets or type your own set of options, separating each by a semi-colon (;). Each of these option items will be the title of a voting button on the message received.
  4. Click the message area, complete the survey message, and then click Send.
Outlook 2000
  1. From the Inbox folder, on the Actions menu, click New Mail Message.
  2. On the View menu, click Options, and under Voting and Tracking Options, click Use Voting Buttons.
  3. Click to select one of the predefined option sets or type your own set of options, separating each by a semi-colon (;). Each of these option items will be the title of a voting button on the message received.
  4. Click Close.
  5. Click the message area, complete the survey message, and then click Send.

Processing Vote Response Messages

The Outlook sniffer process automatically processes the incoming Vote messages and updates the tracking page of the original email message that is located in the Sent Items folder. 

Manual Logging of Vote Messages

When you open or delete a Vote message, Outlook updates the tracking page of the original email message in Sent Items. However, deletion of the Vote message by an Inbox rule may not log the message. 

Automatic Logging of Vote Messages

The following conditions are required for automatic processing of Vote messages:
  • The sent message must remain in the default Sent Items folder.
  • The Vote message must remain in the default Inbox.
  • In Outlook 2003 and earlier versions, you may need to allow for 30 to 60 seconds of idle time on your computer before the voting or poll response is processed. Any keyboard or mouse movement interrupts the idle time.

    In Outlook 2007 and later versions, the incoming item processing pipeline processes messages immediately upon receipt, therefore the idle time is not required.

    Note The incoming item processing pipeline is used with Internet email accounts and with an Exchange email account configured to use Cached Exchange Mode.
  • Outlook must be running.

You Must Select Automatic Processing Options

Outlook 2010 and Outlook 2013
  1. Click File, click Options, click Mail Options, and then scroll down to Tracking.
  2. Click to select Automatically process meeting requests and responses to meeting requests and polls, and then click OK.

Outlook 2007 and earlier versions
  1. On the Tools menu, click Options, click E-mail Options,, and then click Advanced E-mail Options.
  2. Click to select Process requests and responses on arrival, and then click OK.
This option automatically logs votes to the sent message's Tracking page.

Note The voting feature is not available with the Internet Mail Only (IMO) version of Outlook 98 and Outlook 2000.

For additional information about message tracking, click the article number below to view the article in the Microsoft Knowledge Base:
195797 OL2000: (CW) How to Sort Tracking Information

Properties

Article ID: 197420 - Last Review: October 18, 2013 - Revision: 4.0
Applies to
  • Microsoft Outlook 2000 Standard Edition
Keywords: 
kbinfo KB197420

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