Article ID: 217269 - Last Review: January 24, 2007 - Revision: 2.2

OLEXP: Microsoft Phone Address Book Loses Entries with Outlook Express 5

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This article was previously published under Q217269
For information about the differences between Microsoft Outlook Express and Microsoft Outlook e-mail clients, click the following article number to view the article in the Microsoft Knowledge Base:
257824  (http://support.microsoft.com/kb/257824/EN-US/ ) OL2000: Differences Between Outlook and Outlook Express
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SYMPTOMS

After you configure Outlook Express 5 with an account and verify the contacts in the Windows Address Book (WAB), the address book in Microsoft Phone may appear to be empty.

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RESOLUTION

Restart the computer. After you computer restarts, the address book entries in Microsoft Phone should be visible.
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MORE INFORMATION

This behavior occurs only if the Microsoft Phone software is installed and configured (with address book entries) before Outlook Express 5 is installed and configured.
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APPLIES TO
  • Microsoft Outlook Express 5.0
  • Microsoft Cordless Phone System 1.0
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Keywords: 
kbsetup kbprb KB217269
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