Article ID: 224813 - Last Review: January 24, 2007 - Revision: 4.1

Err Msg: Invalid Page Fault in Module Apitrap.dll

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View products that this article applies to.
This article was previously published under Q224813
If this article does not describe the invalid page fault error message that you are receiving, view the following Microsoft Web site to view more articles that describe invalid page fault error messages in Internet Explorer:
Click here to view a list of invalid page fault articles (http://support.microsoft.com/search/default.aspx?catalog=lcid%3d1033&spid=global&query=kbieipf&adv=&mode=s&cat=false)
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SYMPTOMS

When you start your computer or when you start Internet Explorer, you may receive one of the following error messages:
Explorer caused an invalid page fault in module Apitrap.dll
Iexplore caused an invalid page fault in module Apitrap.dll
Explorer caused an invalid page fault in module Kernel32.dll
Iexplore caused an invalid page fault in module Kernel32.dll
You may then view a blank desktop.
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CAUSE

This issue can occur due to an incompatibility between Internet Explorer 5 and the Apitrap.dll file that is installed by Symantec's Norton Cleansweep version 4 program.
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RESOLUTION

To resolve this issue, contact Symantec to inquire about the availability of a fix for this issue, or visit the following Symantec Web site:
http://www.symantec.com/index.htm (http://www.symantec.com/index.htm)
Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
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MORE INFORMATION

For information about how to contact Symantec, query in the Microsoft Knowledge Base for one of the following articles:

   ARTICLE-ID: Q65416
   TITLE     : Hardware and Software Third-Party Vendor Contact List, A-K

   ARTICLE-ID: Q60781
   TITLE     : Hardware and Software Third-Party Vendor Contact List, L-P

   ARTICLE-ID: Q60782
   TITLE     : Hardware and Software Third-Party Vendor Contact List, Q-Z
The third-party product discussed in this article is manufactured by a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.
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APPLIES TO
  • Microsoft Internet Explorer 5.0
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Keywords: 
kb3rdparty kberrmsg kbinvalidpagefault kbprb KB224813
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Retired KB ArticleRetired KB Content Disclaimer
This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.
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