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OLEXP: Unable to Synchronize Palm Pilot to Outlook Express 5
Article ID: 225193 - View products that this article applies to.
This article was previously published under Q225193
For information about the differences between Microsoft Outlook Express and Microsoft Outlook e-mail clients, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/257824/EN-US/ )OL2000: Differences Between Outlook and Outlook Express
When you try to synchronize information from a US Robotics Palm Pilot to Outlook Express 5, you may receive the following error message:
If you then click View Log, you may receive the following error message:
Hotsync problem Synchronization generated one of more messages.
Please see the HotSync Log for details.
Failed while trying to Logon to the Desktop Mail System. Please check your Palm Mail settings. Launch Mail Setup through the Windows Start menu on your desktop. Select Programs, Palm Desktop program group, and choose the Mail Setup icon.
Mail synchronization failed.
This problem can occur because there is an incompatibility between the Palm Pilot HotSync software and Outlook Express 5.
To resolve this problem, obtain Outlook Express 5.5. For additional information about Outlook Express 5.5 and how to download it, click the article number below to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/268382/EN-US/ )Outlook Express Version 5.5 Available
To work around this problem, uninstall Microsoft Internet Explorer 5 and all of its components, and then download and install them again from the following Microsoft Web site:
http://www.microsoft.com/windows/ieFor this to work properly, Outlook Express must be configured as the default Simple-MAPI email client for your system.
To configure Outlook Express, use the following steps:
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
This problem was corrected in Microsoft Outlook Express 5.5.
Article ID: 225193 - Last Review: January 24, 2007 - Revision: 3.1