Cannot Disconnect Active Remote Access Server (RAS) Connection with Terminal Services Enabled

View products that this article applies to.

This article was previously published under Q237288

Expand all | Collapse all

SYMPTOMS

Remote Access Server (RAS) connections are shared by all Terminal Services users who are connected to a Windows 2000 server with Terminal Services enabled. When a user attempts to disconnect a RAS connection that was created in another session, the following error message is displayed:

It is not possible to disconnect at this time. This connection may be using one or more protocols that do not support Plug-and-Play, or it may have been initiated by another user or the system account.

Back to the top

CAUSE

When a RAS connection is established, the current Session ID is added to the port control block. When a user attempts to disconnect a RAS connection, the current Session ID must match that of the port control block. In other words, a RAS connection can be disconnected only from inside the session in which it was established.

Back to the top