Article ID: 243928 - Last Review: January 25, 2007 - Revision: 2.2

OL2000: (CW) Restoring a Deleted or Modified Outlook Offline Profile

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This article was previously published under Q243928
NOTE: The procedures in this article only apply if you have installed Outlook with the Corporate or Workgroup option. With this option, you can use Messaging Application Programming Interface (MAPI) services. To determine your installation type, click About Microsoft Outlook on the Help menu. If you have the Corporate or Workgroup installation, you see "Corporate or Workgroup".

IMPORTANT: This article contains information about modifying the registry. Before you follow the steps in the "More Information" section, make sure you understand how to use the Scanreg tool to restore the registry if a problem occurs. For additional information about how to use the Scanreg tool, click the article number below to view the article in the Microsoft Knowledge Base:
183887  (http://support.microsoft.com/kb/183887/EN-US/ ) Description of the Windows Registry Checker Tool (Scanreg.exe)
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SUMMARY

This article describes a procedure for recovering a modified or deleted Outlook profile that is used to synchronize with a Microsoft Exchange Server mailbox.

The procedure is for use only on a Microsoft Windows 98 computer and employs the Windows 98 utility Windows Registry Checker (Scanreg.exe), to restore a copy of the system registry that contains information on the deleted or modified profile.
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MORE INFORMATION

CAUTION: This procedure should be performed only in the case where the offline store file (.ost) cannot be opened by other means. The following points should be considered:
  • Windows programs installed recently may not function if a previous copy of the system registry is restored. You must reinstall these programs in most cases.
  • This procedure should only be attempted on the computer where the .ost file was created originally.
  • Using this procedure to repair a damaged profile may not be successful.
To recover an offline profile by restoring a previous copy of the system registry, follow these steps:
  1. Click Start, click Shut Down, and then click Restart in MS-DOS mode. Click OK.
  2. At the MS-DOS prompt, type scanreg.exe, and then press ENTER.
  3. In Check Your Registry, press the S key to start the Registry Checker.
  4. Press V to view the registry backups.
  5. Select the date of a registry backup that is previous to the deletion or modification of the desired profile.
  6. Press R to restore the selected registry backup. When the restore process is complete, press R to restart the computer. NOTE: You must log on to Windows and not bypass the password prompt by clicking Cancel.
  7. Click Start, point to Settings, and then click Control Panel.
  8. Double-click the Mail or Mail and Fax icon. Click Show Profiles. If necessary, select the desired profile from the When starting Microsoft Outlook, use this profile list.
Start Outlook. The offline folders and data should now be present.
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REFERENCES

For additional information on the security used with offline folders, profiles, and Exchange Server mailboxes, click the article number below to view the article in the Microsoft Knowledge Base:
163589  (http://support.microsoft.com/kb/163589/EN-US/ ) XCLN: Restoring from an OST after Deleting the Mailbox
For additional information on maintaining and repairing an offline store, click the article number below to view the article in the Microsoft Knowledge Base:
197316  (http://support.microsoft.com/kb/197316/EN-US/ ) OL2000: (CW) Using the Inbox Repair Tool to Recover Messages
For additional information about the Registry Checker tool, click the article numbers below to view the articles in the Microsoft Knowledge Base:
183887  (http://support.microsoft.com/kb/183887/EN-US/ ) Description of the Windows Registry Checker Tool (Scanreg.exe)
183603  (http://support.microsoft.com/kb/183603/EN-US/ ) How to Customize Registry Checker Tool Settings
201655  (http://support.microsoft.com/kb/201655/EN-US/ ) Error Message: You Have Restored a Good Registry
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APPLIES TO
  • Microsoft Outlook 2000 Standard Edition
  • Microsoft Windows 98 Standard Edition
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Keywords: 
kbhowto KB243928
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