Print Jobs Containing Japanese Characters Cause Blue Screen Error Message

View products that this article applies to.

This article was previously published under Q246344

Expand all | Collapse all

SYMPTOMS

When you print a document that contains Japanese characters to an HP 6p printer using HP's printer drivers, you may receive the following stop error message:

SPECIAL_POOL_DETECTED_MEMORY_CORRUPTION (0xC1)

RESOLUTION

To resolve this issue, download the latest printer driver from the following HP web site:

http://www.hp.com (http://www.hp.com)

NOTE: You can use the HP 6p printer driver included with Windows 2000.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.