Error Message: A Fatal Exception 0E Has Occurred in VxD SCSI1HLP

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View products that this article applies to.

This article was previously published under Q250005

If this article does not describe the error message that you are receiving, view the following Microsoft Knowledge Base article to view more articles that describe error messages:

315854 (http://support.microsoft.com/kb/315854/EN-US/ ) Windows 98 and Windows Me Error Message Resource Center

If this article does not describe your hardware-related issue, please see the following Microsoft Web site to view more articles about hardware:

http://support.microsoft.com/default.aspx/w98?sid=460 (http://support.microsoft.com/?scid=http%3a%2f%2fsupport.microsoft.com%2fdefault.aspx%2fw98%3fsid%3d460)

SYMPTOMS

When you try to upgrade your computer to Windows Millennium Edition (Me), you may receive the following error message:

A fatal exception 0E has occurred at
xxxx:xxxxxxxx in VxD SCSI1HLP If you click Cancel your computer may stop responding (hang).

This may also occur on some systems when installing any application on CD or DVD.

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CAUSE

This issue can occur in either of the following scenarios:

You have installed a Hewlett Packard 8100i SureStor CD-Writer with the Easy CD Creator, the Easy CD Audio/Copier, or the Direct CD program.
-or-
You have a Compaq Presario model 5716 with a "DVD 113R" DVD ROM drive.

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RESOLUTION

To work around this issue, use one of the following methods:

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Method One

Disable the SCSI1HLP.VxD using the Microsoft Configuration Utility:

Restart your computer, press and hold down the CTRL key while Windows is starting, and then choose Safe Mode from the Startup menu.
Click Start, click Run, and then type msconfig in the Open box.
On the Static VxDs tab, click to clear the Scsi1hlp.vxd check box, click OK, and then follow the instructions to restart your computer.

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Method Two

NOTE: By following the steps below, any device that uses the Scsi1hlp.vxd file may not function properly or you may not be able to restart your computer. Some SCSI devices and some ATAPI devices use this file. If you are not sure if your hardware uses this file, check with your hardware manufacturer before you proceed.

Rename the Scsi1hlp.vxd file in the Windows\System\Iosubsys folder:

Restart your computer, press and hold down the CTRL key, and then choose Safe Mode from the Startup menu.
Click Start, point to Find, and then click Files or Folders.
In the Named box, type scsi1hlp.vxd, and then click Find Now.
In the list of found files, right-click the Scsi1hlp.vxd file that is located in the Windows\System\Iosubsys folder, and then click Rename.
Type scsi1hlp.old, press ENTER, and then restart your computer.

For more information about this issue, visit HP's Web site:

http://www.hp.com (http://www.hp.com)

If you are using a Compaq system, please visit Compaq's Web site to determine what upgrades to download:

http://compaq.com (http://compaq.com)

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

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APPLIES TO

Microsoft Windows Millennium Edition

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kb3rdparty kberrmsg kbfatalexerr0d kbfatalexerr0e kbhardware kbprb kbsetup KB250005

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Retired KB Content Disclaimer

This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.

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