INFO: Windows Installer May Prompt for Install Source if Unavailable

Retired KB Content Disclaimer

View products that this article applies to.

This article was previously published under Q251214

Expand all | Collapse all

SUMMARY

Microsoft Windows Installer may prompt for the original install source location during an uninstall or a modify operation the first time either option is chosen.

This prompt will occur if all of the following conditions are met:

The original .msi package was installed with the 1.0 version of Windows Installer.
Windows Installer was upgraded to version 1.1.
The install source location is not available at the time of the uninstall or modify.

Back to the top

MORE INFORMATION

This behavior is caused by Windows Installer needing to recache the product's Installer package. The reason for the recaching is that Windows Installer has changed the registration of the cache location in order to track per user and per machine installations separately. Once the new package is cached, then the uninstall or modify operations should continue and complete successfully.

The cached packages that are used for maintenance mode operations are cached in the %windir%\Installer directory.

Back to the top

REFERENCES

For additional information about Windows Installer, click the following article number268800 to view the article268800 in the Microsoft Knowledge Base:

268800 (http://support.microsoft.com/kb/268800/ ) FIX: Windows Installer must have original source files when you apply a patch

Back to the top

APPLIES TO

Microsoft Windows Installer 1.1
Microsoft Windows Installer 1.0

Back to the top

kbappsetup kbinfo KB251214

Back to the top

Retired KB Content Disclaimer

This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.

Back to the top